Alberta Construction Safety Director

1 week ago

Edmonton, Alberta, Canada Alberta Construction Safety Association Full time

About the Role:


The Alberta Construction Safety Association (ACSA) is seeking a Director of Member Services to lead the Member Services department, with a focus on driving the success of the Certificate of Recognition (COR) program and Member Outreach and Support services. Reporting to the Chief Executive Officer, this role is pivotal in shaping and executing strategies that align with the organization's mission, fostering a culture of innovation, and ensuring the delivery of exceptional value to its members.



Key Responsibilities:

  • Strategic Leadership:  

    • Lead the COR program and Member Outreach services, aligning strategic plans with ACSA's mission.
    • Drive initiatives in business development, relationship management, and industry collaboration.

  • Program Oversight:  

    • Ensure the COR program meets industry standards and continues to deliver significant value to ACSA members.
    • Identify opportunities for program expansion and service enhancements in collaboration with Sr. Leadership.

  • Member Outreach and Support:  

    • Mentor the Manager in crafting and implementing strategies to boost member engagement, retention, and satisfaction.
    • Deliver exceptional service through innovative programs aligned with ACSA's goals.

  • Organizational Leadership:  

    • Collaborate with ACSA's Sr. leadership team to drive organizational direction and success.
    • Represent ACSA at industry events, advocating for member needs and safety standards.

  • Financial Management:  

    • Develop annual budgets and resource plans for Member Services, optimizing performance to meet strategic priorities.



Requirements:

  • Education:  

    • Post-secondary diploma or degree in Commerce/Business Administration.
    • Master's degree or relevant professional certification considered an asset.

  • Certifications:  

    • National Construction Safety Officer (NCSO/NHSA) designation.
    • Occupational Health & Safety Certificate.
    • Canadian Registered Safety Professional (CRSP).

  • Experience:  

    • 10 years of related experience.
    • 7 years experience in a leadership role, preferably within the construction, safety, or membership-driven industry.
    • Equivalencies may be considered.
    • Extensive experience in member services, with a proven ability to develop and implement strategies that effectively boost engagement, satisfaction, and retention with a lens toward improving health and safety.
    • Knowledge of program management principles, especially in managing and enhancing safety certification programs like COR.
    • Familiarity with relevant laws, regulations, and industry standards that impact workplace safety and certification programs.

  • Skills & Abilities:  

    • Leadership:  Demonstrated ability to inspire and guide teams, fostering collaboration and accountability.
    • Innovation:  Skilled in creating operational efficiencies and resource optimization across corporate functions.
    • Stakeholder Relations:  Strong relationship-building skills to effectively manage cross-departmental partnerships.
    • Project & Process Management:  Experienced in overseeing complex projects across multiple departments, ensuring quality, timeliness, and alignment with goals.

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