Customer Service Ambassador

5 days ago

Squamish, Canada Hostelling International Canada Full time

FRONTDESKAGENT

A key role in the Hostelling International Canada team, as a Front Desk Agent, you will be the face of our Hostel, engaging with guests from all over the world and ensuring they have an exceptional stay. This multifaceted role involves the following key day-to-day responsibilities:

JOB DESCRIPTION:

Customer Service & Check-ins/Check-outs:

  1. Provide outstanding customer service to guests – addressing inquiries, concerns, and requests promptly and professionally.
  2. As the face of the Hostel, you will act as a liaison between guests and Management to ensure seamless communication and resolution of issues and/or complaints.
  3. Efficiently handle guest check-ins and check-outs, ensuring accurate record-keeping, payment handling and explaining the Hostel's rules and requirements.
  4. Suggesting activities and recommendations to guests, with a focus on our activity partners.
  5. Help generate positive reviews and direct bookings.
  6. Maintain a well-organized and visually appealing merchandised display and reception area.

Rental Shop Operations:

  1. Manage the hostel's rental shop, including outdoor equipment (bikes, kayaks, SUPs, etc.).
  2. Conduct thorough inspections of equipment pre/post rentals, ensuring safety and functionality.
  3. Assist guests in selecting appropriate gear based on their preferences and experience.
  4. Aiding in the facilitation of growing the rental fleet & overall offering.

Housekeeping Support:

  1. Aid the housekeeping department with daily tasks, including laundry and cleaning common areas.
  2. Collaborate with housekeeping to ensure a high standard of cleanliness and comfort for guests.
  3. Regularly tidy, clean and organize all common space throughout your shift.

Social Media Management:

  1. Curate posts and stories relevant to the Hostel while staying within a predetermined framework.
  2. Reply to messages on the Hostel's official accounts and interact with other local businesses.


WHAT WE OFFER:

  1. A generous bonus structure including completion bonus and performance incentives.
  2. 4% vacation pay.
  3. Weekly hostel-family dinners and regular events/antics.
  4. Dangerous proximity to the best ice cream in Squamish (Narwhals).
  5. A never-ending supply of new faces (our part-time Crew change every 3 to 4 months).
  6. Waterfront location in one of the best outdoor playgrounds in the world.
  7. FAM tours with local business and tour operators.
  8. Complimentary stays at all HI Canada Hostels.


COMPENSATION

We pay our entire team by the hour, not salary, and there's a very good reason for this. Big businesses love Salaried jobs because it allows them to give the Management team tons of overtime and not pay an extra dollar. We compensate our team for every hour worked, every time they're called, and we don't force our team to sit at work when there's nothing to do. We want you to go adventuring in Squamish.

The Front Desk Agent starting salary begins at $20.00/hr and is reviewed annually. This is a career position with a small family-owned business

WORKSCHEDULE

Permanent Full-Time (30-35 hours per week, usually around 35) and generally you'll work 10am to 6pm (Thursday to Monday). You'll have less competition on the trails and craigs on your days off

JOBQUALIFICATIONS(GOTTAHAVES):

  1. Fluent English (speaking and writing). Extra languages are a bonus.
  2. Extensive experience in a customer service role in the accommodation/hospitality world.
  3. Criminal Background Check.
  4. Basic computer skills.
  5. Living in or willing to relocate to Squamish, BC – The Adventure Capital of Canada.
  6. Valid work permit or Canadian citizen.
  7. Valid Driver's license and vehicle is a bonus.

APPLICATIONPROCESS

If this position sounds like a good fit please send your resume, relevant references, phone number and the best time to contact you at manager@squamishhostel.com.

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