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Customer Service Representative
1 month ago
At National Bank, we're committed to delivering exceptional customer experiences. As a Customer Service Agent, you'll play a vital role in supporting our clients with their banking needs, providing personalized solutions, and ensuring their satisfaction.
Key Responsibilities:- Answer client calls and respond to their inquiries in a timely and professional manner.
- Listen to clients' needs and offer tailored solutions to meet their banking requirements.
- Help clients navigate our banking applications and provide guidance on transactions and credit solutions.
- Collaborate with colleagues to resolve client issues and share knowledge to improve customer service.
- A competitive salary starting at $21.50/hour, with two salary increases projected in the first year.
- Evening and weekend premiums may apply.
- A tuition reimbursement program to support your professional development.
As a Customer Service Agent, you'll be part of a dynamic and inclusive team that values collaboration, learning, and growth. Our team is dedicated to delivering exceptional customer experiences, and we're committed to supporting your development and career advancement.
Learning and Development:We offer an 8-9 week on-the-job training program that will equip you with the skills and knowledge needed to excel in your role. You'll work closely with a remote trainer to learn about our products, technologies, and customer service best practices.
Requirements:- High school diploma.
- Customer service experience.
- Ability to promote the values of partnership, empowerment, and agility.
- Eagerness to develop your skills and contribute to a dynamic team.
As a National Bank employee, you'll be eligible for a comprehensive benefits package, including health and wellness programs, flexible group insurance, a generous pension plan, and employee share ownership plan. We're committed to supporting your overall well-being and career growth.
