Team Lead

4 weeks ago


Sudbury, Ontario, Canada Accoravillage Full time
Join Our Team as a Team Lead

We're seeking a highly motivated and experienced Team Lead to join our team at Accoravillage. As a Team Lead, you will play a key role in supporting the leadership team and sales associates in achieving our goals.

Key Responsibilities:
  • Assist in operational functions of the store, including sales floor management and customer service.
  • Motivate the sales team to exceed goals and promote a positive in-store experience.
  • Provide support and coverage to the Store and Assistant Managers in their absence.
  • Model desired selling and customer service behaviors at all times.
  • Collaborate with the leadership team to execute action plans that optimize results and improve store operations.
  • Contribute ideas and solutions to improve productivity and operations.
  • Assist in conducting new associate onboarding and trainings.
  • Coach associates on customer service fundamentals and provide positive feedback.
  • Assist in resolving customer service matters.
  • Oversee and delegate tasks to the team to maximize efficiency of store operations.
  • Communicate individual and/or team performance feedback to store management.
  • Ensure the team receives scheduled breaks and/or meal periods.
  • Create open outward communication on the sales floor.
  • Ensure adherence to all company policies, procedures, and guidelines.
  • Perform opening and closing procedures, and any inventory duties as directed.

We're looking for a candidate with 1+ years of related experience in a retail apparel environment, preferably with luxury retail experience. You should possess strong organization and problem-solving skills, as well as the ability to collaborate with others and be self-motivated.

This is an opportunity to shape our company's future by demonstrating a customer-obsessed selling culture and building brand loyalty through excellent product knowledge. If you're passionate about delivering exceptional customer experiences and leading a high-performing team, we encourage you to apply.

We're an equal opportunities employer and are committed to providing accessible employment practices. If you require any accommodations during the recruitment process, please let us know.


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