Front Office Team Lead

2 weeks ago


Sudbury, Ontario, Canada Comfort Inn Sudbury East Full time

The Opportunity:

As a Front Office Supervisor at InnVest Hotels, you will play a vital role in delivering exceptional guest experiences and driving revenue growth in our hotels.

About the Company:

InnVest Hotels is a leading hospitality company with a portfolio of over 90 hotels across Canada. We are committed to providing outstanding service and creating memorable experiences for our guests.

The Role:

The Front Office Supervisor will be responsible for managing the day-to-day operations of the front office department, including guest services, reservations, and night audit. This role will supervise a team of front office personnel, develop and execute financial goals, and maintain high standards of quality and guest satisfaction.

Key Responsibilities:

  • Lead and supervise the front office department to ensure brand standards are met.
  • Develop and execute financial goals, including revenue management and inventory cost control.
  • Monitor and maintain guest accounting and reservations to ensure a high level of guest satisfaction.
  • Supervise the reservation functions, including Yield Management System, to ensure maximum RevPar.
  • Ensure application of credit policies, controls, and handling of financial transactions are in accordance with company policies.
  • Promote a culture focused on guest service and lead by example.
  • Recommends, develops, and implements staff incentives designed to increase revenues.
  • Implement and maintain all company policies and procedures.
  • Assist hotel management as directed with development of special reports and/or special projects.

Requirements:

  • 2+ years' experience in a similar supervisory/leadership role.
  • Excellent verbal and written communication skills.
  • Accuracy and attention to detail.
  • Strong interpersonal and problem-solving abilities.
  • Service-focused personality with the ability to lead by example.
  • Computer-savvy.
  • Experience with property management system an asset.
  • Well-organized self-starter.
  • Results-oriented with the ability to be flexible and work well under pressure.
  • Degree or Diploma in Hospitality Management is an asset.
  • Night Audit experience an asset.

Accommodations:

InnVest Hotels is an inclusive employer. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.



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