Senior Business Development Specialist

1 month ago


Vancouver, British Columbia, Canada BCLC Full time

Job Overview:

BCLC's Operations Division manages provincial & national lottery games as well as instant lotteries through over 3000 retail partners across the province. We provide the gaming technology and set standards, policies & procedures across 37 casino properties in BC, ensuring a high standard of security and integrity.

We also provide online gambling through Playnow.com and our Lotto app including lottery, sports betting, Bingo, Keno, online slots or online casino games and Live Dealer table games where players can choose the online version of their favorite games while connecting with others across the province.

This role leads, understands and facilitates customer relationships, as well as understands customer needs, representing both BCLC and B2B needs in a mutually beneficial manner. The Senior Specialist will utilize their knowledge of the product lines and vendor systems for PlayNow to provide guidance to help manage the existing player base, based on the ability to strategically understand the customer's unique business challenges.

Key Responsibilities:

  • Maintains a strong understanding of current BCLC strategies in a multitude of areas including Marketing, Analytics, Product, CRM, Business Technologies and others in relation to B2B and Business Development partners and programs.
  • Develops and implements innovative solutions to achieve maximum financial results for the customer; ensuring that all required work is executed to achieve broader organizational results.
  • Liaises with internal BCLC areas to assist with management and direction of B2B and Business Development product and technology enhancements and projects with a focus on the needs of the final customer.
  • Acts as the business representative in the implementation of B2B related products and technologies improvements and process development.
  • Provides day-to-day account management for B2B portfolio. Oversees the development and implementation of B2B and Business Development business plans and strategies and specifically develop strategic business plans with broader scope and medium to high risk planning decisions with potential organization-wide impact.
  • Manages and maintains critical relationships with B2B and Business Development counterparts across varying political frameworks.
  • Liaises with operational stakeholders both internal and external to BCLC to define and refine the B2B process and oversee delivery initiatives focusing on the customers' interest.
  • Oversees all B2B and Business Development invoicing and financial reconciliation.


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