Automation and Process Optimization Expert

1 month ago


Burnaby, British Columbia, Canada BCAA Full time

About BCAA

We are a BC Top Employer, driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. Our long history of keeping roads safe and giving back in ways that build stronger communities has led to a wide variety of meaningful, rewarding careers.

Join our team as a CX Automation and Process Optimization Specialist

This role plays a key part in advancing the transformation and modernization of BCAA's customer experience, focusing on driving operational efficiency and expanding self-service options for customers by leveraging technology, process optimization and collaborating with internal and external stakeholders to deliver innovative automation solutions.

The Role

  1. Drive operational efficiency and enhance customer self-service options using automation, process improvement, and data analytics.
  2. Develop and implement automated workflows within our internal systems, leveraging existing tools like Salesforce and Amazon Connect to streamline and support customer interactions and completion of tasks.
  3. Conduct testing and implementation of solutions developed by technical teams to improve efficiency.
  4. Identify trends and mitigate risks impacting consumer experience and team member workflows.
  5. Analyze operational and customer data using tools like Power BI, Google Analytics, and Salesforce CRM Analytics.
  6. Recommend and pilot new innovations, tools, and methodologies for process efficiency while ensuring all automation and process optimization solutions comply with industry regulations and BCAA's internal policies and procedures.

Requirements

  • Bachelor's degree in Business Administration, Information Technology, Computer Science, or a related field.
  • A minimum of 3-5 years of experience in automation, process improvement, or a related role, or a combination of education and experience.
  • Proficiency in Salesforce FSC, Amazon Connect, workflow automation, and CRM analytics.
  • Demonstrated ability to drive operational efficiency and enhance customer self-service options.
  • Experience with chatbot and virtual assistant implementation and enhancements.
  • Strong analytical skills with experience in Power BI and Google Analytics.

What You'll Get

This role is eligible for a performance bonus target of 9%, with the opportunity to earn up to 15%. The estimated salary for this position is $83,483.66, based on job-related knowledge, skills, experience, certifications, market demand, and internal equity. In addition to base salary and BCAA benefits, you'll have access to opportunities for growth and development in a dynamic and supportive environment.



  • Burnaby, British Columbia, Canada BCAA Full time

    Transforming Customer Experiences at BCAAWe are seeking a skilled CX Automation and Process Optimization Expert to join our team at BCAA. As a hybrid role with some in-person days, you will play a key part in advancing the transformation and modernization of BCAA's customer experience.Your primary focus will be on driving operational efficiency and expanding...


  • Burnaby, British Columbia, Canada Beckhoff Automation Canada Full time

    About Beckhoff Automation Canada: Beckhoff Automation is a rapidly growing leader in industrial automation solutions, renowned for its PC-based control technology. With global revenues of 1.75 billion euros in the fiscal year 2023, we offer unparalleled support and customer service to clients worldwide.About the Job: We're seeking an Automation Systems...


  • Burnaby, British Columbia, Canada Beckhoff Automation Canada Full time

    About Beckhoff Automation Canada:We are a rapidly growing leader in industrial automation solutions, renowned for our PC-based control technology.Our diverse product portfolio includes industrial PCs, I/O and fieldbus components, drive technology, industrial automation software, and innovative cabinet-free automation systems. Each product range is designed...


  • Burnaby, British Columbia, Canada Amgen Full time

    Amgen, a leading global biotechnology company, seeks an experienced Biotech Automation Specialist to join our team in British Columbia, Canada. The successful candidate will play a key role in the discovery of biologics, including fully human therapeutic monoclonal antibodies.Job OverviewThe primary responsibilities of this position include leading the...


  • Burnaby, British Columbia, Canada Amgen SA Full time

    At Amgen, we're passionate about developing innovative therapies that make a difference in the lives of patients worldwide.About UsWe've been pioneering the world of biotech since 1980, with a focus on four therapeutic areas: Oncology, Inflammation, General Medicine, and Rare Disease. Our award-winning culture is collaborative, innovative, and science-based,...


  • Burnaby, British Columbia, Canada Garibaldi Glass Full time

    Job SummaryWe are seeking a skilled Manufacturing Process Optimization Specialist to join our team at Garibaldi Glass. In this role, you will be responsible for overseeing manufacturing processes and optimizing them to ensure optimal efficiency, cost-effectiveness, and quality.


  • Burnaby, British Columbia, Canada Garibaldi Glass Full time

    About Garibaldi GlassGaribaldi Glass is a renowned architectural glass fabrication facility serving local and international markets. With over 200 employees working in our 160,000 square foot facility in Burnaby, BC, we have grown to become the premier source of innovative glass solutions since 1966.Job Description: Manufacturing Process Optimization LeadWe...


  • Burnaby, British Columbia, Canada Svante Full time

    Role OverviewWe are seeking a highly motivated and detail-oriented Production Optimization Engineer to join our team at Svante. As a key member of our Product Engineering group, you will be responsible for designing and optimizing manufacturing processes and workflows to enhance efficiency, productivity, and quality.About SvanteSvante is a rapidly growing...


  • Burnaby, British Columbia, Canada Intello Technologies Inc. Full time

    Company OverviewIntello Technologies Inc. is a world-leading organization dedicated to delivering exceptional experiences through innovative technology and processes.We are proud to foster an inclusive culture that embraces diversity, providing accommodation for applicants with disabilities during the recruitment process.SalaryThe estimated salary for this...


  • Burnaby, British Columbia, Canada Svante Full time

    Svante is a rapidly growing clean energy technology company making commercial-scale carbon capture and removal a reality. We are expanding our operations to meet the global demand for Carbon Dioxide capture products, and we need an experienced Manufacturing Control Engineer to join our team.Role OverviewThis role plays a critical part in creating...


  • Burnaby, British Columbia, Canada Techso Full time

    At Laporte Consultants, an engineering firm specializing in process, building, and utilities, we offer a comprehensive range of professional services to the Pharmaceutical, Biotechnological, Food and Beverage, and Industrial sectors. With over 480 employees, our team provides expert solutions for clients across Canada.As an Electrical and Controls Engineer...


  • Burnaby, British Columbia, Canada Svante Full time

    About SvanteSvante is a rapidly growing clean energy technology company dedicated to making commercial-scale carbon capture and removal a reality.Our innovative technology enables global industries to play offense in the fight against climate change, accelerating the global transition to a lower-carbon economy.Job SummaryWe are seeking a highly skilled...


  • Burnaby, British Columbia, Canada Svante Full time

    Role Overview">Svante is a rapidly growing clean energy technology company making commercial-scale carbon capture and removal a reality.">The company's success is owed to its commitment to its people, emphasis on its values, and innovative technology.">This role plays a critical part in creating world-class, high-volume Industry manufacturing plants for...


  • Burnaby, British Columbia, Canada Houle Electric Limited Full time

    Houle Electric Limited is a leading electrical contractor and systems integrator dedicated to delivering safe, reliable power for the future. Our team of experts provides innovative solutions that create value for our customers every day.About This RoleWe are seeking an experienced Automation Systems Designer to join our Burnaby or Victoria office. In this...


  • Burnaby, British Columbia, Canada Svante Full time

    About SvanteSvante is a rapidly growing clean energy technology company making commercial-scale carbon capture and removal a reality. We enable global industries to play offense in the fight against climate change.Our MissionWe offer companies in heavy-emitting industries a commercially viable way to capture & remove carbon emissions, supporting their...


  • Burnaby, British Columbia, Canada Stantec Full time

    Senior Industrial Water Process EngineerWe are seeking a highly skilled Senior Industrial Water Process Engineer to join our team in Burnaby, Canada. As a key member of our Industrial Water practice, you will play a critical role in supporting the project definition and technical execution for our fast-growing industrial practice.About the RoleThis is an...


  • Burnaby, British Columbia, Canada Intello Technologies Inc. Full time

    We are seeking a highly skilled Chief People Operations Manager to join our team at Intello Technologies Inc.Company OverviewIntello Technologies Inc. is a world-leading organization committed to innovation and delivering exceptional experiences. Our company values diversity, equity, and inclusion in all aspects of our operations.Job SummaryThis role will be...


  • Burnaby, British Columbia, Canada Agrifoods International Cooperative Ltd Full time

    About Agrifoods International Cooperative LtdWe are a leading agricultural cooperative with operations across North America. Our team is dedicated to delivering exceptional service and quality products to our customers.Job SummaryAgrifoods International Cooperative Ltd is seeking an experienced Warehouse Optimization Specialist to join our Supply Chain Team....


  • Burnaby, British Columbia, Canada Trane Technologies Full time

    Estimated Salary: $85,000 - $110,000 per yearAt Trane Technologies, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities.We believe in providing equal opportunities and building a...


  • Burnaby, British Columbia, Canada Whistler food and beverage Full time

    About the RoleWhistler food and beverage is seeking an experienced Maintenance Manager to join our team. This position will oversee the maintenance of our facilities, ensuring optimal equipment performance and efficiency.Key ResponsibilitiesSchedule Maintenance Tasks: Plan and schedule routine maintenance activities for all plant machinery, equipment, and...