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Technical Service Manager
2 months ago
The Technical Service Manager - Agricultural Expert will be responsible for providing technical support and guidance to customers and internal stakeholders in the agricultural industry. This role will involve building and maintaining strong relationships with key influencers, developing and executing support activities, and providing technical product training.
Key Responsibilities- Provide technical expertise and support to customers and internal stakeholders on agricultural products and services.
- Develop and maintain strong relationships with key influencers, such as independent agronomists, retail agronomists, and research agronomists.
- Develop and execute support activities aligned with key initiatives and objectives.
- Work with product development teams to ensure testing programs are aligned with market trends and that the Technical Service Manager is well-educated regarding development projects.
- Manage technical expenses, service to sales dollars, and product demo budget consistent with key regional initiatives.
- Provide technical product training and give regional guidance on complaint handling.
- Develop, implement, and supervise influence plans that are aligned with regional sales and marketing objectives.
- Develop training modules and lead technical consulting and training to internal and external groups.
- Provide necessary proof of validation for label updates or amendments and assist the regulatory department by writing use instructions for same.
- Produce sales tools such as newsletters, recommendation sheets, and other sales collateral material.
- Review, comment, and approve technical, sales, marketing, and advertising communications as assigned.
- Continue strengthening the communication between other regional technical support groups and internal functional groups.
- Bachelor's degree in Agricultural Science or related field, plus 3 years' experience in technical support and selling chemical crop protection.
- Master's degree in Agricultural related field, 1 year experience in technical support and development of agricultural products.
- Certified Crop Advisor/PAG or equivalent certification required or willingness to obtain within the first 12 months of employment.
- 5-10 years experience in technical support, selling chemical crop protection, seed, or agronomy services.
- Certified Crop Advisor/PAG or equivalent certification required or obtained within the first 12 months of employment.
- Excellent speaking, writing, and computer skills.
- Capable of designing protocols and research projects that creatively and effectively demonstrate the features and benefits of agronomy inputs.
- Proven ability to effectively transfer technically complex information to an audience with more limited technical expertise.
- Demonstrated ability to operate effectively under pressure, navigate contentious situations, and resolve conflict.
- Ability to build and sustain strong business relationships with customers and teammates.
- Talent to develop and service business relationships with agronomy staff of key retail accounts.
- Demonstrated ability to make independent judgments with review from management; experience making decisions of a complex nature where independent judgment and creativity are required.
- Demonstrated ability to effectively negotiate with customers, teammates, and management.
- Project management or special assignment experience involving work outside the area/region.
Central Alberta
About FMC CorporationFMC Corporation is an Equal Opportunity Employer committed to creating an inclusive workplace where all employees can thrive. We value diversity and inclusion and welcome applications from qualified candidates.
