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Technical Service Manager

2 months ago

Calgary, Alberta, Canada Ab Ag Full time
Job Title: Technical Service Manager

FMC Corporation is a global leader in agricultural sciences, dedicated to helping growers produce food, feed, fiber, and fuel for a growing world population. We are seeking a highly skilled Technical Service Manager to join our team in Central Alberta.

Job Summary:

The Technical Service Manager will be responsible for providing technical support to our customers in the region, working closely with Account Managers, Sales Managers, and other stakeholders to ensure seamless delivery of our products and services. This role requires strong technical knowledge of commercial and new chemistries, as well as excellent communication and interpersonal skills.

Key Responsibilities:
  • Maintain strong technical knowledge of commercial and new chemistries
  • Build and maintain strong working relationships with key influencers in the territory
  • Develop and execute support activities aligned with key initiatives
  • Work with Product Development teammates to ensure testing programs are aligned with market trends
  • Manage technical expense, service to sales dollars, and product demo budget
  • Provide technical product training and guidance on complaint handling
  • Develop influence plans aligned with regional sales and marketing objectives
  • Develop training modules and lead technical consulting and training to internal and external groups
  • Provide necessary proof of validation for label updates or amendments
  • Produce sales tools such as newsletters, recommendation sheets, and other sales collateral material
  • Review, comment, and approve technical, sales, marketing, and advertising communications
Requirements:
  • 5-10 years of experience in technical support, selling chemical crop protection, seed, or agronomy services
  • Certified Crop Advisor/PAG or equivalent certification required or obtained within the first 12 months of employment
  • Excellent speaking, writing, and computer skills
  • Ability to design protocols and research projects that creatively and effectively demonstrate the features and benefits of agronomy inputs
  • Proven ability to transfer technically complex information to an audience with more limited technical expertise
  • Ability to build and sustain strong business relationships with customers and teammates
About FMC:

FMC is a globally diverse organization that offers exciting opportunities to work on challenging projects that are important to the achievement of our strategic objectives. We foster a culture of innovation, integrity, responsibility, and customer intimacy, and we are committed to creating an inclusive workplace where all employees can thrive.

We are an Equal Opportunity Employer and welcome applications from diverse candidates. If you are ready to make a difference every day, FMC is ready to talk to you.