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Commercial Insurance Broker

2 months ago

Kitchener, Ontario, Canada BFL Canada Full time
About the Role

We are seeking a highly skilled Commercial Insurance Broker - Client Service Representative to join our team in our Waterloo office. As a key member of our team, you will be responsible for maintaining and servicing a profitable book of business based on the company's objectives and individual business plans.

Key Responsibilities
  • Request and follow up with insurers and/or clients for outstanding information, endorsements, or policy documentation.
  • Prepare proposals for renewals and new business.
  • Respond to telephone calls and written inquiries from clients and underwriters.
  • Work with the Client Executives and Client Service Managers in negotiating with Insurers and/or changes, renewals, and new business where applicable.
  • Review policy wordings and other documentation for accuracy and completeness and as required, notes and corrects errors.
  • Create abeyance and follow up for outstanding items from underwriters, markets, and clients.
  • Market own new business and renewals when necessary.
  • Monitor and follow up on outstanding client's receivables.
  • Create and streamline processes.
  • Responsible for monthly Bordeaux, where required.
  • Invoice and manage receivables.
  • Other miscellaneous duties and special projects as required.
Requirements
  • Minimum 3 years industry-related experience.
  • Professional designation required (RIBO).
  • Good knowledge of markets and their policy wordings.
  • Strong verbal and written communication skills.
  • Ability to work well independently, as part of a team.
  • Customer-focused and service-oriented.
  • Bilingual with strong verbal and written communication skills in French and in English.
  • Good knowledge of the MS Office Suite (Excel, Outlook, and Word).
  • Strong analytical and problem-solving skills.
  • Effective time management and organizational skills.