Casino Host

3 weeks ago

Toronto, Ontario, Canada Great Canadian Entertainment Full time

Job Summary:

The Casino Host - Player Development is responsible for providing exceptional customer service to our premium mass players, fostering loyalty, and driving revenue growth. This role requires a strong understanding of our players' needs and preferences, as well as the ability to develop and maintain relationships with key stakeholders.

Key Responsibilities:

  • Provide personalized service to premium mass players, including proactive approach and check-ins on the gaming floor.
  • Develop and maintain relationships with key players, identifying opportunities to enhance their experience and drive revenue growth.
  • Collaborate with operations management to analyze player data and identify potential VIP players.
  • Exercise discretion to provide complimentary incentives to players, ensuring alignment with company objectives.
  • Assist in arranging customer requests, including show tickets, dinner reservations, and transportation.
  • Meet and achieve departmental goals, including production, comps, and customer interactions.
  • Execute management objectives, adapting to the evolving environment of the business.
  • Ability to effectively communicate and interact with multiple departments and team members.
  • Follow company and departmental SOPs to ensure compliance.

Requirements:

  • High school diploma; post-secondary education in commerce, marketing, hospitality, public relations, or management an asset.
  • Minimum 2 years of marketing experience in sales/sales management; marketing experience, loyalty program experience.
  • 2 years experience in a gaming environment preferred.
  • Available to work in a 24/7/365-day environment.
  • Proficient in Microsoft Office software, including Word, Excel, PowerPoint, Outlook, and Explorer.
  • Read and understand command of English language in order to communicate with guests and co-workers.
  • Ability to serve as a dynamic and energetic leader while fostering teamwork, employee morale, motivation, and open communication.
  • Relies on experience and judgment to plan and accomplish goals.
  • Dedicated to exemplary customer service.
  • Outgoing, approachable, well-mannered, friendly, and professional image and demeanor.
  • Capable of maintaining a positive working environment where each employee performs as part of a team.
  • Ability to work independently and under pressure in a fast-paced environment and able to cope with many challenges.
  • Ability to understand and utilize player tracking software programs.
  • Ability to speak multilingual is considered an asset.
  • Ability to exceed internal and external guest expectations through timely, effective, and service-oriented communication.
  • Ability to maintain effective working relationships with all levels of the organization.
  • Ability to be flexible, employ a sense of urgency, quickly adjust plans, and execute to meet changing or immediate marketing opportunities.
  • Skill of developing and maintaining positive relationships with external and internal customers.
  • Ability to identify and carry out actions to achieve goals while considering possible risks to effectively develop long and short-range company objectives.
  • Skill in preparing written material such as correspondence, reports, and proposals to meet purpose and audience.
  • Skill of receiving a message, understanding the intended message, and giving feedback to ensure customer expectations are met.
  • Skill of delegating authority and encouraging and supporting risk taking to develop responsible employees.
  • Ability to obtain registration as a Category 2 Gaming Assistant with the Alcohol and Gaming Commission of Ontario.
  • Bilingual (English/French) is an asset but not required.

Work Environment Considerations:

  • Work within a 24/7 operation with ability to work flexible hours when required (days, evenings, nights, weekends, and holidays).
  • Must be willing to submit to a criminal record check with results acceptable to our organization, standards, and position.

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