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Sports Facility Manager

2 months ago

Toronto, Ontario, Canada Canlan Sports Full time
Job Title: General Manager

Canlan Sports is seeking a highly skilled and experienced General Manager to lead our sports complex in achieving strategic business objectives.

Key Responsibilities:
  • Ensure the complex is managed in a manner that contributes to the achievement of objectives established in the annual operating plans.
  • Provide effective leadership and support to reporting Managers, upholding a culture of teamwork, mutual support, and respect.
  • Uphold a high standard of ethics and integrity in all interactions, taking personal accountability and setting positive examples for direct reports.
  • Accountable for adhering to the code of conduct and Canlan Sports' Core Values.
  • Deliver against and evaluate Standard Operating Procedures.
  • Product and service execution to meet financial and customer retention targets.
  • Achieving performance plan targets and protecting margins.
  • Effective and timely communication & decision making.
  • Ensuring adherence in areas of legislative compliance and corporate policies and procedures.
  • Customer Experience.
  • Sports complex culture and employee experience.
  • Coaching and mentoring reporting Managers.
  • Succession Planning.
Requirements:
  • At least 5 years of in sports facility management, including strong program marketing experience (within the hockey realm) and facility maintenance.
  • Entrepreneurial sales & business development skills (in a sports / recreational environment).
  • Experience with the technical aspects of ice making and maintenance (preferred).
  • Possess strong business acumen. Able to view the business broadly and understand resource restraints placed on it by financial, team member, management, industry, sales, and other internal/external factors.
  • Experience with budget and business plan development.
  • Strong and effective leadership. The ability to lead and motivate groups and individuals at the middle management level.
  • Must have a value-added mindset and be customer centric.
  • Excellent written, verbal, and interpersonal communications skills.
  • Strong conflict management skills.
  • Proven ability to plan and manage operational processes for maximum efficiency and productivity.

Canlan Sports is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, provincial, and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request.