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Hotel Operations Manager
2 months ago
We are seeking a highly skilled and experienced Assistant Hotel Manager to join our team at Hampton Inn & Suites by Hilton Edmonton NW/St. Albert. As a key member of our management team, you will be responsible for overseeing the daily operations of our hotel, ensuring exceptional guest experiences, and driving business growth.
{"h2": "Key Responsibilities"}- Develop and implement policies and procedures to ensure seamless hotel operations
- Recruit, train, and supervise a team of staff to deliver exceptional guest service
- Conduct performance reviews and provide coaching to staff to improve performance
- Negotiate with clients to secure business and drive revenue growth
- Manage front desk operations, including check-in, check-out, and guest services
- Oversee maintenance activities, including repairs and renovations
- Enforce hotel policies and procedures to ensure compliance and quality standards
- Address guest complaints and concerns in a professional and timely manner
- Assist with special events and functions, including weddings and conferences
- Develop and implement business plans to drive revenue growth and improve hotel performance
- Establish work schedules and manage staff rotas to ensure adequate coverage
- Manage inventory and supplies to ensure efficient operations
- 1-2 years of experience in hotel management or a related field
- Strong leadership and communication skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Basic computer skills, including MS Office and hotel management software
- Valid driver's license and own vehicle
- Ability to work flexible hours, including evenings, weekends, and holidays
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Free parking and on-site amenities
- Discounted hotel rates and other perks
If you are a motivated and experienced hotel professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information]. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
