Senior Client Solutions Manager

2 months ago

Montreal, Quebec, Canada Brand Networks, LLC Full time
About the Role

We are seeking a highly skilled and experienced Senior Client Solutions Manager to join our team at Brand Networks, LLC. As a key member of our client-facing team, you will play a pivotal role in leading daily communication and execution with our clients in Canada, utilizing our Brand Advocate solution to deliver unparalleled value and results.

This is a strategic leadership position that requires a deep understanding of the social media landscape, exceptional communication skills, attention to detail, and a passion for delivering best-in-class client experiences. In addition, fluency in both Québécois French and English is required.

Key Responsibilities
  • Client Communication & Relationship Management:
    • Help maintain strong, long-term relationships with clients
    • Handle daily communication with clients, ensuring expectations are met
    • Foster understanding of nuances and context for effective communication
    • Address any issues or concerns that arise during the execution of projects
  • Project Management:
    • Responsible for overseeing the day-to-day execution of all client deliverables
    • Mastering current task organizing and tracking system: Asana
    • Ensuring all tasks are completed on time and according to client specifications
    • Coordinating with internal teams: creative, product support, and technology
  • Reporting & Insights:
    • Analyze the performance of local content, campaigns and projects
    • Leverage data-driven insights and industry best practices
    • Provide insights and recommendations for improvement
    • Closely partner with media services to develop paid activation strategies
  • Translation Services:
    • Translate written or spoken material (live on calls) from English to Québécois French, ensuring accuracy and maintaining the intended meaning
    • Collaborate with clients to understand specific requirements for translation
    • Edit translated materials to ensure linguistic precision and coherence
  • Quality Assurance & Continuous Improvement:
    • Actively seek opportunities to improve processes, workflows, and efficiencies
    • Implement tools/methodologies to streamline operations and client satisfaction
    • Ensure deliverables from pods are best in class and align with client objectives
  • Be Creative and Inspire:
    • Help execute tactical solutions & marketing campaigns
    • Enable advocates to create human-centered relationships through social media
    • Contribute to the design and strategy of adoption tactics
Requirements
  • 5+ years of experience in social media, digital advertising, and brand marketing, with a focus on client management
  • Proven ability to build strong collaborative partnerships with external stakeholders
  • Advanced communication, presentation, and interpersonal skills
  • Effective time management skills - ability to prioritize, meet deadlines, and follow through
  • Experience in social media marketing and content creation – agency or in-house setting
  • Problem-solving skills and adaptability to a fast-paced, ever-changing environment
  • Cultural sensitivity and awareness
  • Intermediate to advanced Microsoft Suite and Google Suite skills
Why Join Us
  • We believe in supporting our team for long-term growth and success and offer a diverse culture with generous benefits including:
  • Competitive Compensation Packages
  • Generous Paid Vacation, Holidays, Half Day Summer Fridays, and Mental Health Days
  • Opportunity to work with cutting-edge technology and shape the future of social media
  • Career growth and development opportunities
  • Be part of a forward-thinking and dynamic team in the social media tech industry

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