Senior Client Manager

2 months ago

Montreal, Quebec, Canada Aon Full time
About the Role

We are seeking a highly skilled and experienced professional to join our team as a Senior Client Manager. In this role, you will be responsible for managing a portfolio of existing clients and achieving high client satisfaction through exceptional service.

Key Responsibilities
  • Manage a portfolio of existing clients with a significant level of annual brokerage
  • Achieve high client satisfaction by providing exceptional service through managing the overall reinsurance placement process
  • Focus on helping senior leaders grow existing accounts and attract new accounts
  • Be widely recognized as an expert with outstanding problem-solving abilities and top-notch client relationship management capabilities
  • Work closely with management to establish and implement strategy for new business development
  • Inform clients about other Aon products and services that can help them manage their business needs
  • Ensure that comprehensive and accurate contracts document the relationship between cedant and reinsurer
  • Demonstrate leadership within Aon and the insurance/reinsurance industry
  • Have superior knowledge of the service offerings of Aon
  • Work with management to research and develop new approaches and concepts
  • Foster and promote a team approach to both internal and external business relationships
  • Manage account team members to ensure they are meeting clients' needs
  • Be committed to pursuing self-development of knowledge and skills in the evolving world of insurance, reinsurance, and associated analytics
Requirements
  • Excellent bilingual (French and English) communicator (both verbally and in writing) with internal and external clients
  • Strong organization and time management skills; able to multi-task and manage projects
  • Committed to delivering the highest in client service, quality, and results
  • Proactive problem-solver who anticipates issues and suggests creative solutions
  • Ability to embrace change in support of the business unit's and company's goals
  • Comprehensive knowledge of MS Office suite of products with ability to learn and use multiple software and system-based applications
  • Professional designations, for example CIP or CIA membership, will be an asset
About Aon

Aon is an equal employment opportunity employer and welcomes applications from all qualified candidates. We provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process, and to perform essential job functions once onboard.

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