Platform Administrator

1 week ago


Toronto, Ontario, Canada Manulife Full time

At Manulife, we are seeking a highly skilled IT Operations Specialist to join our Platform Services team.

This role is focused on performing user administration, environment health checks, and troubleshooting across multiple shared platforms. The ideal candidate will have strong technical skills, excellent communication abilities, and experience in a large, multinational organization.

Key Responsibilities:

  1. Perform routine maintenance tasks, including platform upgrades and patching, to ensure optimal system performance.
  2. Provide exceptional user support services, creating and tracking user requests in JIRA, updating existing tickets, and maintaining the JIRA dashboard.
  3. Analyze business enhancement requests, work with vendors on estimates, and provide reports as needed.
  4. Lead process improvement initiatives, automating processes and enhancing applications, and provide Tier 2 support for platforms and processes.
  5. Be available for off-hours and extended shifts, providing on-call support as part of the on-call rotation within the Platform Support team.
  6. Proactively resolve incidents and issues until resolution, logging and tracking identified system problems.

Requirements:

  1. Bachelor's Degree in Computer Science or related field.
  2. Minimum two to three years of relevant experience in IT operations.
  3. Strong understanding of Windows Outlook, MS Teams, and basic Microsoft Office tools.
  4. Familiarity with Informatica, MicroStrategy, Business Objects, or similar software.

About Manulife:

Manulife Financial Corporation is a leading international financial services group that helps people make informed decisions and achieve their goals. With over 40,000 employees and serving over 34 million customers worldwide, we offer a range of financial advice, insurance, and wealth management solutions.

Salary Range:

$65,000 - $90,000 per annum, depending on experience and qualifications.



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