Platform Operations Specialist
3 weeks ago
Job Summary
We are seeking a skilled Platform Administrator to join our IT Operations team at Manulife. In this role, you will be responsible for performing user administration, environment health checks, and supporting incident, request, change, and problem tickets.
Key Responsibilities:
- Participate in platform upgrades and patching, maintain and update platform support documentation, and provide user support services.
- Provide consulting services, analyze business enhancement requests, and work with vendors on work estimates.
- Optimize processes and lead process improvement, provide tier 2 support of platforms and processes, and participate in annual disaster recovery.
- Be available to work off-hours and extended shifts, provide on-call support, and proactively own incidents until resolution.
- Build effective working relationships with internal and external resources, technology vendors, and outsourcing service providers.
Qualifications:
- Education: Bachelor's degree in computer science, information technology, or related fields.
- Experience: At least two to three years of relevant experience in IT operations.
- Hybrid work arrangement: Amenability to work onsite and from home anytime.
- Shift schedule: Amenability to work on assigned schedule.
- Minimum skills to hire: Knowledge of Windows Outlook, MS Teams, and basic Microsoft Office tools.
About Manulife
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups, and institutions.
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