Field Service Technician

4 days ago

Calgary, Alberta, Canada Sungrow Power Supply Co., Ltd. Full time
About Sungrow

Sungrow Power Supply Co., Ltd. is a global leader in the PV inverter and ESS market, with over 515 GW of power electronic converters installed worldwide as of December 2023.

Founded in 1997 by University Professor Cao Renxian, Sungrow has a strong 27-year track record in the PV space, with a broad product portfolio offering PV inverter solutions and ESS for utility-scale, commercial & industrial, and residential applications.

The company has a dedicated R&D team and a strong presence in 170 countries and regions worldwide.

The Position

This is a dynamic and fast-track position reporting to the Field Service Supervisor, requiring a key member of the service team to support sales teams for commercial, industrial, and utility-scale businesses.

Key Responsibilities
  • Lead complex field engineering assignments for Battery Storage and PV applications.
  • Perform precommissioning and commissioning of Battery storage systems (AC & DC couple) and PV solar inverters, achieving milestones agreed with utility-scale customers.
  • Conduct Preventive Maintenance projects as needed.
  • Perform a variety of engineering assignments involving technology applications in the installation, operation, testing, and maintenance of central and string solar inverters.
  • Perform electrical and electronic troubleshooting and testing of solar inverters and its components in the field or in the laboratory, using PQA and oscilloscope as needed.
  • Investigate solar plant issues such as DC arrays grid faults, inverter design issues, and utility grid transients.
  • Provide feedback to the engineering team on possible mechanical and electrical design improvements.
  • Lead upgrade projects (software and hardware) in the field and interact with customers to explain the technical scope of the project.
  • Work with customer EMS/SCADA engineers to setup systems communication and parameters.
  • Create Field Service procedures for troubleshooting and maintenance.
  • Participate in training material for customers as requested by the Training Manager.
  • Research alternative components for use in the field.
  • Coordinate with R&D engineering in China for troubleshooting assistance.
  • Take the lead in projects such as upgrades or retrofit, as well as commissioning.
  • Independently perform a range of field service tasks involving communication with Factory Engineering and Customer's solar plant engineer.
  • Coordinate and work closely with other engineering, logistic, financial, and program management disciplines to maintain solar plants.
  • Assist with repair activities in the Service center.
  • Prepare, deliver, and submit field reports to customers and management.
  • Support the development of technical proposals and provide comments on the technical content and level of effort of the proposed scope of work.
  • Conduct site visits, experimental investigations, and analyze engineering problems, propose solutions, and provide recommendations.
Requirements
  • 7+ years of overall experience in engineering.
  • 3 years of experience in Battery Storage systems and 2 years in solar inverters.
  • Ability to work with test equipment and hand tools as required.
  • Customer service, problem-solving skills, decision-making, and analytical skills.
  • Effective written and verbal communication skills.
  • Closely follow instruction and pre-established procedures/SOP to perform job duties.
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).
  • OSHA, NSPA70A, Electrical Safety.
Education or Desired License and Certificates
  • Bachelor's degree in Engineering from an accredited university or college.
  • Renewable industry experience is required.
  • Power Electronics experience is required.
Competencies
  • Technical problem-solving/analytical skills.
  • Self-starter, strong initiatives, and excellent communicator.
  • System and product level mindset.
  • Detailed-oriented nature and strong initiative.
  • Strong technical support focus and service-oriented individual with Sales team and customers.
Travel
  • 80% Plus.
Work Location and Status
  • Full-time, Calgary area.
  • No visa/legal sponsorship.
Compensation
  • Compensation commensurate with experience.
  • Competitive benefits package and employee programs.
  • Strong personal and company growth opportunities.

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