Claims Manager
4 weeks ago
We're seeking a seasoned Claims Manager to join our growing team at Intact Financial Corporation. As a key member of our Atlantic Property team, you'll play a critical role in driving quality claims management and employee engagement.
Key Responsibilities- Create and communicate a clear vision for the team to support Atlantic Property objectives.
- Lead and motivate a large team of employees, including Unit Claims Managers and Consultants.
- Oversee the recruitment and development of employees.
- Establish and refine best practice workflows.
- Prepare and follow up on operational budgets by setting expense ceilings in line with targets.
- Develop and implement strategies and tactics to achieve overall KPIs and targets.
- Enforce Workforce Plan/Schedule by identifying the need for resources required to maintain set service levels and productivity benchmarks.
- Ensure adjusters maintain quality work standards by managing results, both on a quantitative and qualitative level; ensure Closed File Review and Interval File Review compliance and create action plans as required.
- Make decisions concerning loss reserves and claims payments in line with standards.
- Participate actively in strategic projects and present to senior executives.
- University degree or any combination of training and experience deemed relevant for the role.
- 5+ years management experience.
- 7-10 years of claims experience and/or related industry experience preferred.
- Claims adjuster license is required.
- Proven leadership skills and excellent communication skills.
- CIP (Chartered Insurance Professional) preferred.
- Strong knowledge of property insurance and policy applications.
- Bilingual English and French is considered an asset.
- A financial rewards program that recognizes your success.
- An industry-leading Employee Share Purchase Plan; we match 50% of net shares purchased.
- An extensive flex pension and benefits package, with access to virtual healthcare.
- Flexible work arrangements.
- Possibility to purchase up to 5 extra days off per year.
- An annual wellness account that promotes an active and healthy lifestyle.
- Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues.
- A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs.
- Inclusive employee-led networks to educate, inspire, amplify voices, build relationships, and provide development opportunities.
- Inspiring leaders and colleagues who will lift you up and help you grow.
- A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.
We are an equal opportunity employer. At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.
If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.
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