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Help Desk Support Specialist

2 months ago

Montreal, Quebec, Canada MobileComm Professionals, Inc Full time

Job Summary

MobileComm Professionals, Inc is seeking a highly motivated and detail-oriented Help Desk Support Junior to join our team. As a Help Desk Support Junior, you will be responsible for providing top-notch user support and maintenance for our IT services.

Key Responsibilities:

  • Identify and resolve production issues in a timely and efficient manner.
  • Respond to support calls from various business units and manage production incidents from inception to resolution.
  • Continuously monitor applications and systems, escalating issues as required.

Requirements:

  • Experience supporting client production issues.
  • Excellent customer service and communication skills.
  • Undergraduate degree or technical diploma or equivalent.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for growth and professional development.
  • A competitive salary and benefits package.