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Club Counselor I

2 months ago

Vancouver, British Columbia, Canada Hilton Grand Vacations Full time
Job Description

As a Club Counselor I, you will be responsible for providing exceptional service to our members, ensuring their vacation experiences are memorable and enjoyable. Your key responsibilities will include:

  • Managing member accounts, including creating, modifying, and canceling resort reservations and exchanges.
  • Processing member account/reservation payments and updating member information.
  • Educating members on the benefits of their memberships and providing information on their account.
  • Researching and resolving concerns and questions raised by members.
  • Maintaining compliance with all time-keeping and attendance policies.
  • Meeting or exceeding required departmental expectations to be eligible for incentive programs.
  • Identifying multiple membership products and services and upselling profitable products.
  • Representing the company in a professional manner at all times.
Why Work for Hilton Grand Vacations?

We offer a dynamic and supportive work environment, with opportunities for growth and development. Our team members enjoy:

  • A competitive compensation package, including $19.00 per hour plus commissions and/or bonuses.
  • A comprehensive benefits program, including extended health and dental coverage, short-term and long-term disability benefits, and an Employee Assistance Program.
  • A wellness allowance and Group RRSP.
  • Access to our Team Member and Family Travel Program, providing reduced hotel room rates.
Qualifications

To be successful in this role, you must possess a High School Diploma or equivalent and have a strong customer service background. You should be able to work a flexible schedule, including nights, weekends, and holidays, and be able to multitask and prioritize tasks effectively.