Hospital Registration Coordinator
1 day ago
We are seeking a highly organized and detail-oriented Hospital Registration Coordinator to join our team at Michael Garron Hospital.
About the RoleThis is a key position responsible for ensuring the accurate and efficient scheduling and registration of all patients in the hospital's ADT and Scheduling System.
Key Responsibilities- Accurately schedule and register patients in the hospital's ADT and Scheduling System.
- Maintain accurate records and files, both physical and electronic.
- Provide excellent customer service to patients, families, and healthcare providers.
- Respond to patient inquiries and resolve any issues in a timely manner.
- Collaborate with other departments to ensure seamless communication and coordination.
To be successful in this role, you will require:
- Grade 12 or equivalent education.
- Completion of Medical Office Administration or Patient Registration courses preferred.
- Minimum 2 years recent relevant registration, admitting, and appointment scheduling experience.
- Previous clerical experience in a hospital/medical environment preferred.
- Knowledge of hospital Admission, Discharge, and Transfer (ADT) Systems preferred.
- Knowledge of patient scheduling systems preferred.
- Strong customer service skills and experience.
- Demonstrated ability to multi-task and problem-solve.
- Demonstrated ability to accurately type a minimum of 35-45 wpm.
- Knowledge of medical terminology an asset.
- Flexibility to adapt to a dynamic work environment.
- Demonstrated proficiency in MS Office; Windows, Word, Excel, and Outlook email.
- Call-Center or similar telephone customer service experience preferred.
- Evidence of ongoing education such as post-secondary courses, seminars, workshops, etc.
- Strong communication, interpersonal, and organizational skills.
- Demonstrated ability for attention to detail while providing high standards of accuracy and efficiency.
- Experience collecting and processing payments preferred.
- Demonstrated ability to manage stressful situations with empathy.
- Good work and attendance record required.
In addition to a competitive salary, we offer a comprehensive benefits package, including health and dental insurance, retirement savings plan, and paid time off.
SalaryThe estimated salary range for this role is $45,000 - $60,000 per year, depending on experience.
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