Hospital Registration Coordinator

1 day ago


Toronto, Ontario, Canada Michael Garron Hospital Full time
Job Summary

We are seeking a highly organized and detail-oriented Hospital Registration Coordinator to join our team at Michael Garron Hospital.

About the Role

This is a key position responsible for ensuring the accurate and efficient scheduling and registration of all patients in the hospital's ADT and Scheduling System.

Key Responsibilities
  • Accurately schedule and register patients in the hospital's ADT and Scheduling System.
  • Maintain accurate records and files, both physical and electronic.
  • Provide excellent customer service to patients, families, and healthcare providers.
  • Respond to patient inquiries and resolve any issues in a timely manner.
  • Collaborate with other departments to ensure seamless communication and coordination.
Requirements

To be successful in this role, you will require:

  • Grade 12 or equivalent education.
  • Completion of Medical Office Administration or Patient Registration courses preferred.
  • Minimum 2 years recent relevant registration, admitting, and appointment scheduling experience.
  • Previous clerical experience in a hospital/medical environment preferred.
  • Knowledge of hospital Admission, Discharge, and Transfer (ADT) Systems preferred.
  • Knowledge of patient scheduling systems preferred.
  • Strong customer service skills and experience.
  • Demonstrated ability to multi-task and problem-solve.
  • Demonstrated ability to accurately type a minimum of 35-45 wpm.
  • Knowledge of medical terminology an asset.
  • Flexibility to adapt to a dynamic work environment.
  • Demonstrated proficiency in MS Office; Windows, Word, Excel, and Outlook email.
  • Call-Center or similar telephone customer service experience preferred.
  • Evidence of ongoing education such as post-secondary courses, seminars, workshops, etc.
  • Strong communication, interpersonal, and organizational skills.
  • Demonstrated ability for attention to detail while providing high standards of accuracy and efficiency.
  • Experience collecting and processing payments preferred.
  • Demonstrated ability to manage stressful situations with empathy.
  • Good work and attendance record required.
What We Offer

In addition to a competitive salary, we offer a comprehensive benefits package, including health and dental insurance, retirement savings plan, and paid time off.

Salary

The estimated salary range for this role is $45,000 - $60,000 per year, depending on experience.



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