Patient Access Manager

1 month ago


Surrey, British Columbia, Canada Fraser Health Full time
Job Summary

We are seeking a highly skilled and experienced Patient Access Manager to join our team at Fraser Health. As a key member of our leadership team, you will be responsible for overseeing the operational management of patient access and transitions within our site, between hospitals, and between hospitals and community.

As a Patient Access Manager, you will provide leadership and management to all areas and support services linked to patient flow and transition across the health continuum. You will work collaboratively with department and clinical support areas to identify barriers to patient flow and provide leadership and management to address these barriers and facilitate improvement system-wide.

You will be responsible for creating, developing, and supporting seamless transition points between hospital and community, and evaluating their effectiveness. You will also monitor, track, and evaluate access and flow performance based on MOH criteria/indicators.

Additionally, you will be accountable for overseeing Complex Discharge processes and performance for the site, as well as the designation and monitoring of Alternate Levels of Care (ALC).

Key Responsibilities
  1. Provide operational oversight and management of patient access and transitions within the site, between hospitals, and between hospitals and community.
  2. Lead the development of "right service" in hospital and community through the development and implementation of a framework to ensure the efficiency and effectiveness of patient placement, access, flow, and transition between acute and community care.
  3. Identify barriers to patient flow and provide leadership and management to reduce barriers, address patient flow issues, and facilitate improvement.
  4. Monitor, track, and evaluate access and flow performance utilizing MOH and FH criteria/indicators.
  5. Oversee and manage designated clinical and/or administrative areas at the site which support Access and Community Transition functions, as well as areas which provide general support to site operations.
  6. Recruit staff, provide leadership and mentorship to staff, and support employee recognition processes.
  7. Participate in strategic planning, program development, and the development of short and long-term clinical, operational, or service plans.
Requirements

To be successful in this role, you will require:

  • Completion of an undergraduate degree in health sciences or a related field.
  • Seven years' recent related experience in patient access and flow, discharge planning, and Alternate Level of Care within a complex healthcare environment, including two years in a leadership role.
  • Demonstrated ability to provide progressive and innovative approaches to service delivery and program issues.
  • Ability to develop and maintain effective working relationships with others within and outside of the organization.
  • Excellent oral, written, and presentation skills.
  • Demonstrated knowledge of budget planning and preparation principles, concepts, and methods.


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