Patient Access Manager

4 weeks ago


Surrey, British Columbia, Canada Fraser Health Full time
Job Summary

Fraser Health is seeking a highly skilled and experienced Patient Access Manager to join our team. As a key member of our leadership team, you will be responsible for overseeing the operational management of patient access and transitions within our site, between hospitals, and between hospitals and community.

Key Responsibilities
  • Provide operational oversight and management of patient access and transitions to ensure quality patient care, effective patient outcomes, and positive patient experience.
  • Lead the development of "right service" in hospital and community through the development and implementation of a framework to ensure the efficiency and effectiveness of patient placement, access, flow, and transition between acute and community care.
  • Identify barriers to patient flow and provide leadership and management to reduce barriers, address patient flow issues, and facilitate improvement.
  • Monitor, track, and evaluate access and flow performance utilizing MOH and FH criteria/indicators.
  • Develop and implement seamless points of transition between acute and community care/services, and evaluate the effectiveness of transition points to/from community.
  • Establish and maintain effective working relationships, ongoing communications with medical staff, other departments/programs at and across sites/community areas, and other internal and external stakeholders.
Requirements
  • Completion of an undergraduate degree in health sciences or related field, plus seven years' recent related experience in patient access and flow, discharge planning, and Alternate Level of Care within a complex healthcare environment, including two years in a leadership role.
  • Demonstrated ability to provide progressive and innovative approaches to service delivery and program issues.
  • Ability to develop and maintain effective working relationships with others within and outside of the organization.
  • Excellent oral, written, and presentation skills.
  • Demonstrated knowledge of budget planning and preparation principles, concepts, and methods.
  • Excellent investigative, analytical, and problem-solving skills.


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