Operations Trainee

3 weeks ago

Vancouver, British Columbia, Canada Craftsman Collision Full time

Craftsman Collision is a leading auto body repair chain in Canada, committed to excellence and customer satisfaction. We're seeking a skilled Operations Trainee to support our operations manager in the Okanagan region.

The successful candidate will assist in providing leadership, direction, and guidance to ensure shop operations run efficiently and effectively. Key responsibilities include:

  • Providing exceptional customer service and continuously improving the customer experience;
  • Supporting daily operations and stakeholder objectives in a safe, effective, and positive manner;
  • Managing shop operations in alignment with The Craftsman Way (TCW);
  • Providing vacation coverage and utilizing company dashboards to prioritize tasks;
  • Actively participating in daily production meetings and maintaining professional relationships with stakeholders;
  • Writing estimates and schedules repairs, and utilizing the Craftsman Management System to enter parts and sublet invoices;
  • Supporting daily production, workflow, and quality control of the shop;
  • Working with assigned Operations team members and Shop Manager to follow operational goals and organizational objectives;
  • Proactively reducing effort to increase touch time and reduce vehicle days in shop;
  • Ensuring compliance with internal policies, procedures, and guidelines;
  • Bringing forward suggestions for training needs and continuously improving processes;
  • Supporting company standards in SPARKLE, safety, and security;
  • Representing and promoting the Craftsman Collision brand in a positive manner aligned with stated values.

Requirements include:

  • Post-secondary degree or diploma in a related field, or a combination of education and relevant experience;
  • Working towards I-CAR Platinum certification an asset;
  • Strong verbal, written, and listening skills, combined with the ability to interact and gain the support of senior leadership and other decision-makers;
  • A well-defined sense of diplomacy, including negotiation and conflict resolution skills;
  • Demonstrated time management, problem-solving, critical thinking, and sound judgment skills;
  • Strong interpersonal skills with a customer service-oriented attitude;
  • Proficient in Outlook and video conferencing platforms with the ability and willingness to learn new applications;
  • Demonstrated desire and aptitude for learning and development;
  • Interest in vehicles and the automotive industry;
  • Knowledge and proficiency in ADAS systems, vehicle calibrations, and emerging vehicle technologies an asset;
  • Must have a valid class 5 driver's license with a clean driver's abstract over the last 3 years;
  • Must be legally entitled to work in Canada with no restrictions.

When you're part of the Craftsman Collision team, you get valuable perks like extended health and dental, professional development, certified training, and more.

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