IT Asset Management Specialist Lead

2 weeks ago

Oakville, Ontario, Canada Geotab Inc. Full time
Job Title: IT Asset Management Specialist Lead

Geotab is a global leader in IoT and connected transportation, certified as a Great Place to Work. We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.

Job Summary:

We are seeking an experienced IT Asset Management Specialist Lead to drive technical projects, act as an escalation point for complex application issues, and mentor other IT Applications Specialists. The successful candidate will collaborate closely with business stakeholders to understand their needs, while continuously researching and implementing best practices to ensure Geotab's IT application landscape remains cutting-edge and robust.

Key Responsibilities:
  • Drive technical projects and act as an escalation point for complex application issues
  • Mentor other IT Applications Specialists and collaborate with business stakeholders to understand their needs
  • Continuously research and implement best practices to ensure Geotab's IT application landscape remains cutting-edge and robust
  • Lead the end-to-end lifecycle management of enterprise IT applications, including design, development, testing, deployment, and ongoing support
  • Take ownership and act as a technical lead on complex/long-term IT Application Support related projects and contribute to their implementation
  • Ensure applications are optimized for performance, security, scalability, and user experience
  • Build relationships and act as an SME/technical escalation point to other IT Applications Specialists and other business units for application-related matters
  • Work closely with business owners to understand business needs and manage expectations of users being supported
  • Design, configure, implement, and maintain applications and service requirements while researching and establishing best practices
  • Oversee and resolve complex IT Application issues
  • Provide technical support for Application Support escalations
  • Create and maintain documentation for configuration, processes, and procedures
  • Mentor other IT Applications Specialists and work with manager to set the direction of the team and guide key stakeholders on execution choices and trade-offs
  • Present and lead technical discussions and training at the department-wide level
  • Collaborate with the Security team to address vulnerabilities and ensure applications are secure
  • Participate in a 24x7 on-call rotating schedule
Requirements:
  • 8-10+ years of experience in technical, functional, and system support of IT applications
  • 7+ years of experience with Cloud Platforms, container runtimes, and container orchestration tools
  • 5+ years of experience with GitOps using platforms like Flux, ArgoCD, and Helm
  • Advanced knowledge of CI/CD design and infrastructure, on GitLab
  • Advanced administrative knowledge of GitLab in a self-hosted distributed environment
  • Advanced knowledge of GitOps tooling, preferably ArgoCD
  • Advanced knowledge of SSO methodologies and Centralized Identity and Management systems
  • Expert in managing and supporting Linux-based environments
  • Strong programming/scripting knowledge and an automation-first mentality
  • Advanced knowledge of ChromeOS, Windows, and Linux OS installation, configuration, troubleshooting, and maintenance
  • Excellent client-facing skills and communication
  • Experience with cloud computing platforms, including Google Cloud, AWS, and Microsoft Azure
  • Experience with Zero Trust Architecture
  • Able to work well under pressure and respond to fast-changing priorities and deadlines
  • Highly organized and able to manage multiple tasks and projects simultaneously
  • Excellent verbal and written communication skills
  • A strong team-player with the ability to engage with all levels of the organization
  • Strong technical competence using software programs, including Google Suite for business
  • Responsible for the contribution and maintenance of the departmental WIKI
  • Entrepreneurial mindset and comfortable in a flat organization

Geotab offers a flexible hybrid working model, competitive medical and dental benefits, retirement savings program, and more. We believe in ensuring diversity and accommodating people with disabilities during the recruitment and assessment processes.

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