IT Asset Management Specialist Lead

4 weeks ago

Oakville, Ontario, Canada Geotab Inc. Full time
About the Role

We are seeking a highly skilled IT Asset Management Specialist Lead to join our team at Geotab Inc. As a key member of our IT team, you will be responsible for driving technical projects, acting as an escalation point for complex application issues, and mentoring other IT Applications Specialists.

As a Lead IT Asset Management Specialist, you will collaborate closely with business stakeholders to understand their needs, while continuously researching and implementing best practices to ensure Geotab's IT application landscape remains cutting-edge and robust.

Key Responsibilities
  • Drive technical projects and act as an escalation point for complex application issues
  • Mentor other IT Applications Specialists and provide technical guidance and support
  • Collaborate with business stakeholders to understand their needs and implement best practices
  • Lead the end-to-end lifecycle management of enterprise IT applications, including design, development, testing, deployment, and ongoing support
  • Take ownership and act as a technical lead on complex/long-term IT Application Support related projects and contribute to their implementation
  • Ensure applications are optimized for performance, security, scalability, and user experience
  • Build relationships and act as an SME/technical escalation point to other IT Applications Specialists and other business units for application-related matters
  • Work closely with business owners to understand business needs and manage expectations of users being supported
  • Design, configure, implement and maintain applications and service requirements while researching and establishing best practices
  • Oversee and resolve complex IT Application issues
  • Provide technical support for Application Support escalations
  • Create and maintain documentation for configuration, processes and procedures
  • Mentor other IT Applications Specialists and work with manager to set the direction of the team and guide key stakeholders on execution choices and trade-offs
  • Present and lead technical discussions and training at the department wide level
  • Collaborate with the Security team to address vulnerabilities and ensure applications are secure
  • Participate in a 24x7 on-call rotating schedule
Requirements
  • 7+ years of experience in technical, functional & system support of IT applications
  • 5+ years of experience with Cloud Platforms (platform components, assembling applications, and system architecture), container runtimes, preferably Docker and container orchestration tools, preferably Google Kubernetes Engine (GKE) or other K8s platform
  • 5+ years experience with GitOps using platforms like Flux, ArgoCD, Atlantis, Helm
  • Advanced knowledge of CI/CD design and infrastructure, on GitLab
  • Advanced administrative knowledge of GitLab in a self-hosted distributed environment
  • Advanced knowledge of GitOps tooling, preferably ArgoCD
  • Advanced knowledge of SSO methodologies (SAML, OIDC, LDAPS etc.) and Centralized Identity and Management (CIAM) systems like Keycloak
  • Expert in managing and supporting Linux-based environments
  • Strong programming/scripting knowledge - Powershell, Python, Bash, etc. and an automation first mentality
  • Advanced knowledge of ChromeOS, Windows and Linux OS installation, configuration, troubleshooting, and maintenance
  • Excellent (internal) client facing skills and communication
  • Experience with cloud computing platforms including Google Cloud, AWS, and Microsoft Azure
  • Experience with Zero Trust Architecture
  • Able to work well under pressure and respond to fast changing priorities and deadlines
  • Highly organized and able to manage multiple tasks and projects simultaneously
  • Excellent verbal and written communication skills
  • A strong team-player with the ability to engage with all levels of the organization
  • Strong technical competence using software programs, including, but not limited to, Google Suite for business (Sheets, Docs, Slides)
  • Responsible for the contribution and maintenance of the departmental WIKI
  • Entrepreneurial mindset and comfortable in a flat organization
What We Offer

We offer a competitive compensation package, including a comprehensive benefits program, flexible work arrangements, and opportunities for professional growth and development.

We are committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees.

Join our team and be part of a dynamic and innovative organization that is shaping the future of technology.

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