Medical Office Support Specialist

3 weeks ago

Surrey, British Columbia, Canada Phoenix Society Full time
Job Summary

The Phoenix Society is seeking a highly skilled Medical Office Assistant to provide exceptional support to our clinical team. As a key member of our team, you will be responsible for maintaining accurate records, providing administrative support, and delivering outstanding client service.

Responsibilities:
  • Administrative Duties
  • Perform a range of administrative tasks including greeting clients, answering phone calls, booking appointments, and maintaining the general organization of the clinic.
  • Receive and communicate messages for medical staff and clients in a timely and professional manner.
  • Utilize health software and other computer applications to prepare reports, invoices, financial statements, letters, case histories, and medical records.
  • Assist clients in completing health intake and history forms.
  • Coordinate and integrate the work of interdisciplinary teams, including physicians, counselors, nurses, social workers, and pharmacists.
  • Maintain accurate and up-to-date records management systems, including classifying and coding electronic and paper files.
  • Operate standard office equipment, including voicemail messaging systems, photocopiers, fax machines, and document scanners.
  • Order supplies and maintain inventory levels.
  • Perform other duties as required by the team.
  • Client Services
  • Create a welcoming, safe, and positive environment for clients and staff.
  • Monitor and manage the general tidiness of the waiting room.
  • Provide intake services to clients by determining their needs or directing them to the appropriate staff member.
  • Attend to client behaviors in the waiting room by listening, supporting, validating, and employing de-escalation techniques as needed.
  • Build positive relationships with individual clients to support good health outcomes.
  • Keep examination areas clean, orderly, and stocked with necessary supplies.
  • Provide clients with information and contacts for community resources.
Qualifications:
  • Completion of a Medical Office Assistant certificate program.
  • 1 to 3 years of experience providing first point of contact service to a diverse set of clients who may be experiencing mental health, addictions, poverty, and trauma concerns.
  • Satisfactory completion of a criminal records check with vulnerable sector screening is required.
  • Satisfactory completion of Tuberculosis Screening form is required.
  • Satisfactory completion of Employee Immunization Record form is required.
  • First aid certification with CPR is required.
Estimated Salary: $24.76 - $26.38 per hour

This compensation reflects the level of expertise and experience required for this role and is competitive with industry standards in the Phoenix area.

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