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Customer Service Representative

2 months ago

Edmonton, Alberta, Canada First Nations Bank of Canada Full time

About Us

First Nations Bank of Canada is a federally chartered bank that serves the Indigenous marketplace in Canada. With over 87% Indigenous ownership and control, FNBC is a leader in promoting the growth of the Indigenous economy and the economic well-being of Indigenous people.

About The Role

As a Customer Service Representative at our Ermineskin branch, you will assist customers with various financial activities, such as deposits, withdrawals, bill payments, and cashing cheques. You will also help customers identify their financial needs and provide them with the best solutions through FNBC's products and services, while adhering to internal and regulatory policies and procedures.

About You

We are looking for a highly motivated individual who is passionate about providing exceptional customer service. You should have a keen eye for detail, strong organizational skills, and be highly adaptable, professional, and efficient. Experience with financial institution software systems and cash handling, customer service, and/or sales experience are preferred.

Qualifications Required

  • High school diploma, GED, or equivalent
  • Strong interpersonal skills and ability to add, subtract, multiply, and divide in all units of measure
  • Experience with Microsoft Office and ability to stand for extended periods of time
  • Acceptable criminal record check and credit check