Senior Collections Specialist

7 days ago


Toronto, Ontario, Canada Total Credit Recovery Full time

About Total Credit Recovery:

We are a leading financial services company with a strong presence in Canada, employing over 550 professionals across four offices. Our team is dedicated to providing exceptional service to our clients and consumers, and we are seeking a highly skilled Senior Collections Representative to join our team.

Key Responsibilities:

  • Establish and maintain effective communication with consumers to resolve past due accounts in a professional and courteous manner.
  • Utilize online tools and problem-solving skills to locate consumers and negotiate repayment arrangements.
  • Document all interactions with consumers in a clear and concise manner.
  • Collaborate with internal stakeholders to achieve performance targets and objectives.

Requirements:

  • Minimum two years of experience in collections or a related field.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Fluency in English, both verbal and written.
  • Strong analytical and problem-solving skills, with the ability to think critically and creatively.
  • Able to work in a fast-paced environment and meet performance targets.

What We Offer:

  • Competitive salary and commission structure.
  • Opportunities for professional growth and development.
  • A comprehensive benefits package, including medical, dental, and optical coverage.
  • A dynamic and supportive work environment.


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