Delivery Practice Manager

1 month ago

Vancouver, British Columbia, Canada Amazon Full time
About the Role

We are seeking a seasoned Delivery Practice Manager to lead our team of AWS ProServe delivery specialists in Canada. As a key member of our organization, you will be responsible for overseeing the high-quality delivery of customized engagements with our customers.

Key Responsibilities
  • Hire and develop specialized business and technical talent in multiple areas, including advisory, engagement management, data/analytics, application development, security, infrastructure, migration, and GenAI.
  • Ensure the successful delivery of projects with our most strategic customers across all specialties.
  • Oversee the high-quality delivery of customized engagements with partners and customers in the commercial and public sectors.
  • Attract and develop top talent to build high-performing teams of Professional Services Delivery Consultants with superior technical depth and outstanding customer relationship skills.
  • Enable communities and career development for technical specialties.
  • Collaborate with customer practice managers and account managers to develop strong customer and partner relationships.
  • Drive a consistent project and delivery experience for our customers through our Engagement Manager community.
  • Guardianship of project delivery quality across a region, providing oversight of engagements, leading scope definition, and statement of work development with customers.
  • Implement effective delivery mechanisms to decrease effort and increase speed for our customers achieving their business outcomes.
  • Own customer feedback, corrective actions, and distribute learnings to continually increase customer satisfaction.
About Us

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate, which is why customers from successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Our Culture

We value diversity, equity, and inclusion. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. We offer ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, to inspire us to never stop embracing our uniqueness.

What We Offer
  • Endless knowledge-sharing, mentorship, and career-advancing resources to help you develop into a better-rounded professional.
  • Flexible work hours and arrangements to support work-life harmony.
  • A hybrid work model that allows you to work from home or in the office, depending on your needs.

We are committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.

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