Infrastructure Engineer Apprentice

2 months ago

Cornwall, Ontario, Canada Breath HR Full time

Are you passionate about technology and customer service? Do you enjoy working with people and solving complex problems? As an Apprentice Infrastructure Engineer at Breath HR, you will have the opportunity to develop your skills and knowledge in a dynamic and supportive environment.

Key Responsibilities:

  1. Provide first-class customer service to our diverse client base, responding to IT-related queries and resolving technical issues over the phone and via remote support.
  2. Manage tickets, escalations, and follow-ups, ensuring timely and effective resolution of customer issues.
  3. Install and manage network cabinets, structured cabling, and networking equipment at customer premises.
  4. Diagnose and resolve faults on IT equipment, using your analytical skills and technical knowledge to identify and fix problems.
  5. Record and update requests for support and maintenance, providing feedback to requestors on progress.
  6. Participate in relevant courses and training programs to develop your ICT knowledge and skills.
  7. Undertake small local projects and contribute to larger projects under direction, demonstrating your ability to work collaboratively and take initiative.

Requirements:

  1. Competent in Microsoft Office applications, with a strong understanding of IT systems and technologies.
  2. Confident and professional telephone manner, with excellent written and verbal communication skills.
  3. Ability to understand, interpret, and analyze data, with a strong attention to detail and organizational skills.
  4. Ability to learn new IT systems quickly, with a strong interest in computers and computing.
  5. Organized and methodical approach to work, with the ability to work well as part of a team and independently.

Desired Qualifications:

The ideal candidate will have GCSE (or equivalent) A*-C/9-4 grades in English and maths, with a general interest in ICT and knowledge of Microsoft Office products.

Benefits:

  • Generous incentives for reaching team and company goals.
  • A high-powered work device and company mobile phone.
  • Ongoing training and development opportunities to help you develop life-long skills.
  • A supportive and easy-going work environment and culture.

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