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Customer Service Representative

2 months ago


Prince George, British Columbia, Canada Disability Solutions Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and building strong relationships with our clients.

Key Responsibilities
  • Customer Service: Deliver outstanding customer experiences at every interaction, execute on plans to continuously build the client experience, and provide full-service solutions for clients.
  • Sales: Proactively identify customer needs to uncover opportunities to be crucial to their financial success through referrals to Account Managers.
  • Financial Knowledge Sharing: Exercise your financial smarts to help clients understand banking products in a way that promotes enthusiasm and true comprehension.
  • Process & Operations: Test your accuracy and attention to detail with large volumes of transactions, cash handling, inquiries, and interactions.
  • Reporting: Learn and expand your knowledge in a way that contributes to your branch's success.
Requirements
  • People First Approach: You are all about people, able to communicate and connect with others to provide solutions and build real, lasting relationships.
  • Business Focused: You're able to see the bigger picture, anticipate clients' needs, and drive opportunities to genuinely help others while growing business.
  • Agile: You are energized when faced with ambiguity and can adjust your approach to respond efficiently and effectively in changing conditions.
  • Entrepreneurial: You take ownership of your actions and their results, and are accountable for your work.
  • Accurate: You're very detail-oriented and accuracy is a practiced skill of yours.
  • Knowledge Seeking & Growth Minded: You're a self-starter, eager to learn, and have a real interest in banking and how people spend and use their money.
  • Technologically Sound: You're computer-savvy, able to move around MS Office Suite and other programs with ease.
What We Offer
  • Wellness Matters: We offer an award-winning benefits package that includes hybrid work environments, everyday flexibility, generous company-funded health coverage, and more.
  • Career Development: We commit to our employees' development and help them reach their professional goals with organization-wide coaching services, mentorship, and education support & training programs.
  • Bring Your Whole Self to Work: Inclusion is a journey requiring practice & experience to result in a powerful outcome. Your perspective matters & voice will be heard.
About Us

We are Disability Solutions, a company dedicated to providing exceptional customer service and building strong relationships with our clients. We are committed to creating a safe and inclusive environment where a diverse workforce thrives.