Automotive Service Manager

1 day ago


Waterloo, Ontario, Canada Down the Road Again Automotive Full time
Job Title: Automotive Service Manager

We are seeking an experienced Automotive Service Manager to join our team at Down the Road Again Automotive. As a key member of our management team, you will be responsible for leading our service department and ensuring that our customers receive exceptional service.

Key Responsibilities:
  • Leadership: Direct and control daily operations, plan and organize daily operations, manage staff and assign duties.
  • Market Research: Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales.
  • Financial Management: Plan budgets and monitor revenues and expenses.
  • Staffing: Determine staffing requirements and supervise office and volunteer staff.
  • Customer Service: Resolve issues that may arise, including customer requests, complaints and supply shortages.
  • Technology: Utilize point of sale system, electronic scheduler, word processing software, database software, project management software, inventory control software, electronic mail and spreadsheet.
Requirements:
  • Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years.
  • Experience: 1 year to less than 2 years or equivalent experience.
  • Language: English.
  • Transportation: Own transportation, own vehicle, valid driver's licence and ability to drive manual transmission vehicle.
Work Environment:

Our service department is a fast-paced environment with tight deadlines. You will be required to work under pressure and handle heavy loads. You must be able to sit, stand and walk for extended periods and have excellent attention to detail.

Personal Suitability:
  • Adaptability: Ability to adapt to changing situations and priorities.
  • Analytical: Strong analytical skills to make informed decisions.
  • Collaborative: Ability to work collaboratively with team members.
  • Creativity: Ability to think creatively to solve problems.
  • Efficiency: Ability to work efficiently and effectively.
  • Energetic: High energy level to keep up with the demands of the job.
  • Goal-oriented: Ability to set and achieve goals.
  • Integrity: High level of integrity and ethics.
  • Outgoing: Outgoing personality to interact with customers and staff.
  • Positive attitude: Positive attitude and enthusiasm for the job.
  • Proactive: Proactive approach to problem-solving.
  • Quick learner: Ability to learn quickly and adapt to new situations.
  • Client focus: Strong client focus and customer service skills.
  • Efficient interpersonal skills: Ability to communicate effectively with staff and customers.
  • Excellent oral communication: Excellent oral communication skills.
  • Excellent written communication: Excellent written communication skills.
  • Flexibility: Ability to be flexible and adapt to changing situations.
  • Interpersonal awareness: Strong interpersonal awareness and skills.
  • Judgement: Ability to make informed decisions and use good judgement.
  • Organized: Highly organized and able to prioritize tasks.
  • Team player: Ability to work collaboratively as part of a team.


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