Front Desk Hotel Representative

4 days ago


Lambton Shores, Ontario, Canada Colonial Hotel in Grand Bend Full time
Job Title: Front Desk Hotel Clerk

We are seeking a highly organized and detail-oriented Front Desk Hotel Clerk to join our team at the Colonial Hotel in Grand Bend. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities:
  • Guest Services: Register arriving guests, assign rooms, and process group arrivals and departures.
  • Communication: Provide information on hotel facilities and services, answer telephone calls and messages, and assist clients/guests with special needs.
  • Administrative Tasks: Maintain an inventory of vacancies, reservations, and room assignments, and perform clerical duties such as faxing, filing, and photocopying.
  • Technology: Utilize multi-line switchboard, word processing software, central reservation system (CRS), and spreadsheet software to manage guest information and hotel operations.
Requirements:
  • Education: Secondary (high) school graduation certificate.
  • Experience: Experience an asset.
  • Skills: Excellent communication and interpersonal skills, attention to detail, and ability to work in a fast-paced environment.
Work Environment:

The Colonial Hotel in Grand Bend offers a dynamic and supportive work environment with opportunities for growth and development. We are committed to providing exceptional service to our guests and creating a welcoming work environment for all employees.

Language:

English is the primary language spoken in this role.

Hours:

35 to 44 hours per week.



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