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Supervisor

1 month ago

Toronto, Canada Mr. Greek - Bremner Full time

**Job Title: Front of House Supervisor**

**Reports to: Director of Operations**

The restaurant SUPERVISOR is responsible for helping the restaurant meet service, sales and profit objectives, along with supervising and directing daily work activities. The SUPERVISOR assists with maintaining strong customer loyalty and public relations within the community and ensuring that guests have a positive and memorable experience, each time they visit the restaurant.

DUTIES AND RESPONSIBILITIES
- Lead, develop, train, and motivate team with fellow managers into high-performing teams
- Build sales and guest counts through leadership of team and being involved in the community
- Maximize sales and profits by upholding sales, service techniques and the Mr Greek standards to ensure a great guest experience
- Participate in ordering and inventory
- Will be responsible to ensure take-out is running without any issues. This will include and will not be limited to the following:

- Ensure the system for the customers credits is being followed
- Assist at take-out when needed
- Ensure proper closing and procedures are being followed
- Ensure catering orders is being communicated to the kitchen and is being fulfilled without any issues
- Ensuring Opening and Closing procedures are followed.
- Ensuring daily bar procedures are being followed
- Assist in developing, and implementing new bar menus and programs to increase sales
- Assist in executing and training team members on proper bar etiquette
- Assist in preparing order lists related to the FOH
- Ensure complete and timely execution of corporate & local marketing programs
- Manage team member performance with clear feedback, recognition, reviews, coaching/teaching, and discipline
- Participate in weekly management meetings and ensure employee pre-shift meetings are ongoing and productive
- Model ways to delight guests and team members to deliver an excellent guest experience
- Controlling costs
- Ensuring product quality
- Exceeding established performance objectives
- Providing exceptional customer service
- Able to Captain the execution of private functions
- Ensure 100% table connection/ check
- Ensures Mr Greek Operating standards, local health and safety codes, and company safety and security policy are met
- Assist in recruiting, interviewing, and hiring team members, conducting performance appraisals, taking disciplinary action, motivating and training, when needed
- Assist in maintenance of equipment, facility, and grounds through the use of a preventative maintenance program
- Ensures food quality and 100% guest satisfaction
- Ensure a safe working and customer experience environment by facilitating safe work behaviors of the team
- Champions recognition and motivation efforts

**General**

**Required Documents**

**Salary**: From $17.00 per hour

Schedule:

- Every Weekend
- Holidays
- Monday to Friday
- Morning shift
- Night shift

Ability to commute/relocate:

- Toronto, ON M5V 3V3: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Microsoft Office: 1 year (required)
- Retail management: 1 year (preferred)

**Language**:

- French (preferred)

Licence/Certification:

- Driving Licence (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)

Work Location: In person