Healthcare Experience Ambassador

1 week ago


Brampton, Ontario, Canada Pillway Full time

Pillway Pharmacy is a leading provider of innovative pharmacy services in Brampton, Ontario. We are seeking an experienced and skilled Healthcare Experience Ambassador to join our team.

About the Role

This is a dynamic opportunity for a dedicated professional to redefine the patient experience within our pharmacy sector. As a key member of our team, you will be responsible for enhancing patient onboarding, providing exceptional customer service, and articulating the unique advantages of choosing Pillway Pharmacy.

Key Responsibilities
  • Conduct engaging and informative onboarding sessions for new patients, outlining our services and the benefits of transferring their prescriptions to Pillway Pharmacy.
  • Serve as the primary point of contact for patient inquiries across digital platforms, delivering timely and empathetic solutions to foster high levels of patient satisfaction.
  • Articulate the unique advantages of choosing Pillway Pharmacy, helping patients understand how our services can cater to their healthcare needs effectively.
Requirements

To succeed in this role, you will need:

  • Proven customer service experience, preferably within a healthcare or pharmacy environment.
  • Adaptability in learning and using new technologies, with the majority of patient interactions occurring online.
  • Familiarity with Kroll Pharmacy Management System (PMS) is desirable, but not required.
Benefits

At Pillway, we offer a flexible work environment that allows you to balance work and personal life seamlessly. You will be part of a great workplace culture that values diversity, innovation, and teamwork.

We estimate the salary for this role to be around $65,000 - $80,000 per year, depending on your qualifications and experience.



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