Customer Experience Team Member

2 weeks ago

Vancouver, British Columbia, Canada The Toronto-Dominion Bank (Canada) Full time

Job Title: Customer Experience Associate

About the Role:

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring that our customers receive the highest level of service.

Key Responsibilities:

  • Process financial transactions accurately and efficiently, adhering to standardized operating procedures and industry regulations.
  • Understand and determine customer needs to recommend solutions specific to those needs, exercising discretion in confidential matters.
  • Respond and resolve customer concerns using standard procedures, escalating non-standard activities as necessary.
  • Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.
  • Connect personally with customers to advise them appropriately and clearly on banking solutions and processes.
  • Help build a positive, diverse, and equitable work environment by promoting team effectiveness and participating in personal performance development.
  • Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities.
  • Deliver quality customer experiences and recommend operational improvements where opportunities exist to improve and achieve operational excellence.

Requirements:

  • High School diploma and/or 1+ years of relevant experience.
  • Undergraduate degree or equivalent is an asset.
  • Strong administration, organizational, planning, and time management skills to work in a fast-paced environment.
  • Hands-on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
  • A go-getter who can exercise initiative and be accurate and detail-oriented to handle several tasks and changing priorities.
  • A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner.

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