Storage Operations Coordinator

3 weeks ago

Ottawa, Ontario, Canada Mini Mall Storage Properties Full time

Job Summary

Mini Mall Storage Properties is seeking a highly skilled Storage Specialist to join our team. As a Storage Specialist, you will play a pivotal role in delivering outstanding service to our customers while overseeing the effective operation and maintenance of our storage facilities.

Key Responsibilities

  • Manage lead generation and conversion into sales/upsales through various channels, including phone, online, and walk-in.
  • Build and maintain strong relationships with current and prospective customers.
  • Address customer inquiries, concerns, and complaints promptly and professionally.
  • Facilitate the auction process for units with unpaid accounts and delinquency, adhering to legal and company guidelines.
  • Utilize market knowledge to understand customer demographics and local competitors for pricing strategy development.
  • Facilitate the customer experience by completing rental agreements, protection plans, and applying applicable discounts.
  • Maintain detailed records of sales activities, customer interactions, and transactions.
  • Ensure daily business reconciliation, accurately recording and managing rent payments, collections, and other financial transactions.
  • Identify and participate in supporting property improvements and initiatives to optimize customer satisfaction and sales efficiency.
  • Conduct regular walkthroughs to manage unit inventory, ensure accurate tracking of unit availability, cleanliness, brand standard adherence, and facility feature functionality.

Requirements

  • High school diploma or equivalent, with preference for previous sales, customer service, or property management experience.
  • Basic computer skills, including Microsoft Office proficiency.
  • Ability to work independently and collaboratively within a team, with flexibility for weekend or evening shifts.
  • Strong organizational and problem-solving capabilities, coupled with excellent interpersonal and communication skills.
  • Meticulous attention to detail in unit inventory management, brand standards, and security protocols.
  • Proficiency in effective delinquency management, including collection calls, auctions, and daily business reconciliation, while maintaining accuracy and reliability.

What We Offer

  • We live and breathe our core values, making a positive impact on people and acting responsibly.
  • We provide a competitive compensation package, including a group benefits plan and discretionary profit-sharing program.
  • We are committed to a safety-first work environment.

We strive to create a respectful and inclusive workplace where unique perspectives and experiences are valued and utilized to achieve better results. We celebrate our diverse workforce and are committed to ensuring our workplace is fair, equitable, and free of discrimination and harassment.

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