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Product Support Specialist
2 months ago
We're seeking a highly skilled and empathetic Product Support Specialist to join our Customer Success department at Jobber. As a key member of our team, you will play a vital role in delivering exceptional customer service and support to our hundreds of thousands of users.
Key Responsibilities- Provide timely and effective support to customers through live chat, phone, and email, addressing their inquiries and resolving issues in a professional and courteous manner.
- Troubleshoot complex problems and provide solutions to customers, ensuring a high level of satisfaction and loyalty.
- Maintain accurate and up-to-date knowledge of Jobber's features and functionality, as well as industry trends and best practices.
- Collaborate with cross-functional teams, including Product and Technical, to gather feedback and insights from customers, and to drive product development and improvement.
- Participate in onboarding new users and companies, providing training and support to ensure a seamless experience.
- Develop and maintain comprehensive documentation, including FAQs, knowledge base articles, and user guides, to support customer self-service and reduce support queries.
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.
- Proven experience in a customer-facing role, with a strong track record of delivering exceptional customer service and support.
- Ability to work in a fast-paced, dynamic environment, with a high level of adaptability and flexibility.
- Strong problem-solving skills, with the ability to analyze complex issues and provide effective solutions.
- Excellent written and verbal communication skills, with the ability to articulate complex information in a clear and concise manner.
- Ability to work collaboratively as part of a team, with a strong focus on customer satisfaction and loyalty.
- Strong technical skills, with proficiency in cloud-based software and a willingness to learn and adapt to new technologies.
As a Product Support Specialist at Jobber, you will have the opportunity to work with a talented and dedicated team, and to make a meaningful contribution to the success of our customers. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
We're committed to creating a workplace culture that is inclusive, supportive, and empowering. If you're passionate about delivering exceptional customer service and support, and if you're looking for a challenging and rewarding role in a dynamic and growing company, we encourage you to apply.
