Sales and Customer Experience Expert

2 weeks ago


Windsor, Ontario, Canada Lush Full time

Job Summary: We're seeking a highly skilled and passionate Sales Ambassador to join our team at Lush. As a Sales Ambassador, you will be responsible for delivering exceptional customer experiences, driving sales, and building strong relationships with customers and colleagues.

Key Responsibilities:

  • Customer Experience: Consistently deliver a world-class customer experience to every customer who walks through our doors. Connect with customers and identify their needs by listening attentively and asking open-ended questions.
  • Sales and Brand Building: Utilize StoreForce dashboard results and seek feedback to exceed sales goals. Educate customers on our brand values and expertly articulate these values in the shop and through community engagement.
  • Product Knowledge: Continually expand your product knowledge with ongoing learning and diving deep into all things Lush. Stay up-to-date on our products, ingredients, and unique benefits to confidently and consistently make informed product recommendations for every customer's needs.

Requirements:

  • Excellent Customer Service Skills: Provide exceptional customer service skills and maintain a positive attitude in a fast-paced environment.
  • Flexibility: Be flexible to adapt to changing situations and priorities in a dynamic environment.
  • Product Knowledge: Demonstrate knowledge and passion for skincare, natural beauty, and ethical business.


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