Guest Service Manager

2 days ago


Fox Harbour, Canada Fox Harb'r Resort Full time
{"title": "Assistant Guest Service Manager", "description": "Job Summary

Fox Harb\u2019r Resort is a 5-Star, 4-Diamond property nestled along the coast of the Northumberland Strait in Nova Scotia. We are seeking an experienced professional to join our team as an Assistant Guest Service Manager.

This is a unique opportunity to work in a luxurious work environment and experience a distinctive career, with benefits and a World-Class setting.

Key Responsibilities
  • Lead the resort\u2019s Guest Service/Front Desk, Bell and Shuttling services/operations.
  • Train and develop team members to provide excellent guest service.
  • Assist with scheduling and budgeted labour goals.
  • Establish and achieve front office goals.
  • Communicate and implement procedures and expectations.
  • Respond to guest comments and concerns.
  • Develop relationships with guests and departments to ensure maximum participation and productivity.
  • Make suggestions for improvements in operations.
  • Be knowledgeable on resort rates, packages, and events.
  • Perform front desk functions.
Requirements
  • Minimum of 3 years guest service experience.
  • Excellent oral and written communication skills.
  • Strong ability in training, coaching, and staff development.
  • Highly organized, results-oriented, and flexible.
  • Exceptional guest service skills.
What We Offer
  • Travel Fuel Allowance.
  • Discounts at the Resort\u2019s Dining Areas.
  • Discounts on Accommodations, Golf, and Spa services & products.
  • Friends and Family Rates for overnight accommodations.
  • Complimentary use of the Junior Olympic Pool, Mineral Pool, and Fitness Room.
  • Team Member rates for Golf, Sport Shooting, Kayaking, etc.
  • Team Member Activities and Department Incentives.
  • Team Member Education Funding and Bursary Program.
  • Team Member housing availability.
", "lang_code": "en-US"}

  • Fox Harbour, Canada Fox Harb'r Resort Full time

    {"title": "Assistant Guest Service Manager", "description": "Job SummaryFox Harb\u2019r Resort is a 5-Star, 4-Diamond property nestled along the coast of the Northumberland Strait in Nova Scotia. We are seeking an experienced professional to join our team as an Assistant Guest Service Manager.This is a unique opportunity to work in a luxury resort...


  • Fox Harbour, Canada Fox Harb'r Resort Full time

    {"title": "Assistant Guest Service Manager", "description": "Job SummaryFox Harb\u2019r Resort is a 5-Star, 4-Diamond property nestled along the coast of the Northumberland Strait in Nova Scotia. We are seeking an experienced professional to join our team as an Assistant Guest Service Manager.This is a unique opportunity to work in a luxury resort...


  • Fox Harbour, Canada Fox Harb'r Resort Full time

    Job DescriptionJob Title: Guest Service SupervisorJob Summary:The Guest Service Supervisor is responsible for overseeing the front desk and guest services department, ensuring exceptional guest service and a seamless experience for our valued guests. This role requires strong leadership skills, excellent communication, and a passion for delivering...


  • Fox Harbour, Canada Fox Harb'r Resort Full time

    Job DescriptionJob Title: Guest Service SupervisorJob Summary:The Guest Service Supervisor is responsible for overseeing the front desk and guest services department, ensuring exceptional guest service and a seamless experience for our valued guests. This role requires strong leadership skills, excellent communication, and a passion for delivering...

  • Guest Service Agent

    4 months ago


    Fox Harbour, Canada Fox Harb'r Resort Full time

    **General Description**:To extend warm hospitality and provide excellent customer service to our guests. **Responsibilities**: - Welcome guests to Fox Harb’r and ensure they receive a sense of warmth and hospitality every time they deal with Guest Services either by phone or in person. - Greet and register Resort guests in a courteous and efficient...


  • Fox Harbour, Canada Fox Harb'r Resort Full time

    Fox Harb’r Resort is a 5 Star, 4 Diamond property nestled along the coast of the Northumberland Strait in Wallace, Nova Scotia. We are offering a unique opportunity for you to experience a 5 Star Luxury work environment. With this opportunity, you will be presented with a distinctive career, experience, and benefits in a World Class setting.General...


  • Fox Harbour, Canada Fox Harb'r Resort Full time

    **Responsibilities**: 1.Assist with leading the resort’s Guest Service Agents and assist with overseeing the Bell team. 2. Assist with training, development of team members, ensuring team members are equipped to provide excellent guest service. Establish guidelines so team members understand expectations and parameters. 3. Assisting with scheduling of...


  • Fox Creek, Canada Timber Ridge Inn and Suites LTD. Full time

    Hotel Receptionist RoleQualifications: Completion of secondary educationExperience: 7 months to under 1 year in a similar roleKey ResponsibilitiesAddress and resolve guest complaints and inquiriesFacilitate guest check-ins and room assignmentsHandle guest concerns in a timely and effective mannerCoordinate group arrivals and departuresOversee room bookings,...

  • Banquet Manager

    3 months ago


    Fox Harbour, Canada Fox Harb'r Resort Full time

    As a banquet manager, you will liaise with the banquet sales director, Food and Beverage Manager and the Executive Chef to meet guest expectations. Your duties will include controlling the cost and quality of services, preparing the venue, and coordinating the service of meals. - Accredited certificate or diploma in catering, culinary arts, hospitality, or...


  • Fox Creek, Canada Foxwood Inn & Suites Full time

    About the RoleWe are seeking a highly skilled Guest Service Supervisor to join our team at Foxwood Inn & Suites. As a key member of our hospitality team, you will be responsible for ensuring that our guests receive exceptional service and have a memorable stay with us.Key ResponsibilitiesLeadership and Supervision: Supervise a team of 3-4 staff members,...


  • Fox Creek, Canada Foxwood Inn & Suites Full time

    About the RoleWe are seeking a highly skilled Guest Service Supervisor to join our team at Foxwood Inn & Suites. As a key member of our hospitality team, you will be responsible for ensuring that our guests receive exceptional service and have a memorable stay with us.Key ResponsibilitiesLeadership and Supervision: Supervise a team of 3-4 staff members,...


  • Fox Creek, Canada Foxwood Inn & Suites Full time

    Job SummaryWe are seeking a highly skilled Guest Service Supervisor to join our team at Foxwood Inn & Suites. As a key member of our hospitality team, you will be responsible for ensuring exceptional guest experiences and providing leadership to our front-line staff.Key ResponsibilitiesLead and manage a team of 3-4 staff members, providing guidance and...


  • Fox Creek, Canada Foxwood Inn & Suites Full time

    Job SummaryWe are seeking a highly skilled Guest Service Supervisor to join our team at Foxwood Inn & Suites. As a key member of our hospitality team, you will be responsible for ensuring exceptional guest experiences and providing leadership to our front-line staff.Key ResponsibilitiesLead and manage a team of 3-4 staff members, providing guidance and...


  • Fox Creek, Canada Foxwood Inn & Suites Full time

    About the RoleWe are seeking a highly skilled Guest Service Supervisor to join our team at Foxwood Inn & Suites. As a key member of our operations team, you will be responsible for ensuring exceptional customer experiences and maintaining the highest standards of service delivery.Key ResponsibilitiesLeadership and SupervisionSupervise a team of 3-4 staff...


  • Fox Harbour, Canada Fox Harb'r Resort Full time

    The Assistant Housekeeping Manager is responsible for ensuring the operation of the Housekeeping Department in an attentive, friendly, efficient, and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels. - At least 3 years of...


  • Fox Creek, Canada Foxwood Inn & Suites Full time

    Education: - Expérience: **Education**: - Secondary (high) school graduation certificate **Tasks**: - Perform same duties as workers supervised - Assist clients/guests with special needs - Co-ordinate, assign and review work - Hire and train staff in job duties, safety procedures and company policies - Maintain operation of computer systems, equipment,...


  • Fox Creek, Canada Foxwood Inn & Suites Full time

    Education: Expérience: EducationSecondary (high) school graduation certificateTasksPerform same duties as workers supervisedAssist clients/guests with special needsCo-ordinate, assign and review workHire and train staff in job duties, safety procedures and company policiesMaintain operation of computer systems, equipment, machinery and arrange repair work...

  • Fine Dining Server

    4 months ago


    Fox Harbour, Canada Fox Harb'r Resort Full time

    The ideal server will have a passion for excellence in guest service and a strong background in formal dining. They will be expected to function within a team environment and provide a world class formal dining experience for our guests. - Serve food and beverage items. - Consult guests with wine choices. - Clear tables and return equipment to their...


  • Fox Creek, Canada Foxwood Inn & Suites Full time

    Job SummaryWe are seeking a highly skilled Guest Service Supervisor to join our team at Foxwood Inn & Suites. As a key member of our operations team, you will be responsible for ensuring exceptional customer service and a smooth hotel experience for our guests.Key ResponsibilitiesLeadership and SupervisionSupervise a team of 3-4 staff members, providing...

  • Mini Bar Attendant

    1 week ago


    Fox Harbour, Canada Fox Harb'r Resort Full time

    Job Summary:The Mini Bar Attendant is a key member of our hospitality team at Fox Harb'r Resort, responsible for ensuring our guests enjoy an exceptional in-suite selection of snack and beverage items.Responsibilities:Conduct regular inventory of guest mini-bars and vending machines to maintain accurate billing and optimal stock levels.Inspect and...