Guest Service Agent

5 months ago

Fox Harbour, Canada Fox Harb'r Resort Full time

**General Description**:To extend warm hospitality and provide excellent customer service to our guests.

**Responsibilities**:

- Welcome guests to Fox Harb’r and ensure they receive a sense of warmth and hospitality every time they deal with Guest Services either by phone or in person.
- Greet and register Resort guests in a courteous and efficient manner within Fox Harb’r Resort’s guidelines for cashiering.
- Collect and receipt of payment from guests upon check out in a courteous and efficient manner within Fox Harb’r Resort’s guidelines for cashiering
- Communicate all special amenity requirements, priority cleaning assignments and changes in room status and late checkouts to Housekeeping Department and the Bell Persons.
- Provide impeccable guest service through continuous communication with the Bell Persons for luggage, courtesy transportation and other guest needs.
- Accept, confirm, modify or cancel reservations.
- Accept and relay all room service orders.
- Be fully knowledgeable on all resort rates, packages and events.
- Provide information to our guests on all the services Fox Harb’r Resort provides (Golf, Spa, Food & Beverage, marina etc.)
- Perform any other guest service duties as required, (deliveries to guests, handling of complaints).
- Accept and communicate Guest aviation information.
- Take immediate and positive action within the guidelines provided in the event of emergency alarm or situation of any nature. Responsible for the full knowledge of fire and safety procedures.
- Maintain the proper inventory of front desk supplies.
- Completion of closing tasks such as, balancing at end of shift, checklist of completed duties, entering pertinent information into logbook ad passing on information to the next shift.
- Execute all reasonable additional assignments determined by Supervisor or Management Personnel.
- Be a member of the Fox Harb’r Guest Services Team, remember at all times we are here not only to serve our guests but also to exceed their demands.

**At Fox Harb’r Resort, we know every employee is a valued part of the team. Our benefits include**:

- Competitive wages
- Travel Fuel Allowance
- Discounts at the Resort's Dining Areas; The Cape Cliff and Willard
- Discounts on Accommodations, Golf and Spa services & products
- Friends and Family Rates for overnight accommodations
- Complimentary use of the Junior Olympic Pool, Mineral Pool and Fitness Room
- Team Member rates for Golf, Sport Shooting, Kayaking, Trail Rides etc.
- Team Member Activities and Department Incentives
- Team Member Education Funding and Bursary Program
- Team Member housing availability

**REQUIREMENTS**:

- Computer and typing skills with knowledge of Word, Excel and Microsoft Outlook
- Possess excellent oral and written communication skills, professional telephone manner and presentation.
- A minimum of high school diploma or equivalent is required.
- Enrollment in or completion of a Hospitality Management course is preferred.
- Must be able to work evenings, weekends and holidays.

Fox Harb’r Resort is a 5 Star, 4 Diamond property nestled along the coast of the Northumberland Strait in Wallace, Nova Scotia. We are offering a unique opportunity for you to experience a 5 Star Luxury work environment. With this opportunity, you will be presented with a distinctive career, experience, and benefits in a World Class setting.

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