Customer Service Liaison
2 months ago
**Job Summary**
311 FLSmidth Ltd. is seeking a highly skilled and experienced professional to fill the role of Customer Service Representative. As a key member of our team, you will be responsible for building and maintaining strong relationships with our clients, ensuring their needs are met and exceeded.
**Key Responsibilities**
- Develop and maintain long-term relationships with customers to ensure their satisfaction and loyalty.
- Prepare and present proposals and quotes to customers in a clear and concise manner.
- Collaborate with colleagues in sales and other departments to resolve customer inquiries and issues.
- Communicate effectively with clients to define project scope, pricing, and delivery timelines.
- Handle customer complaints and issues in a professional and timely manner.
- Follow up on overdue payments and ensure compliance with export control regulations.
- Promote a culture of safety and well-being within the company and among stakeholders.
- Establish and maintain effective communication with stakeholders, including customers and internal teams.
- Communicate and influence at a senior level, both internally and externally.
**Requirements**
- Bachelor's degree from a four-year college or university.
- 2-4 years of experience in a customer-facing role.
- Ability to work with minimal supervision and make decisions independently.
- Strong leadership, organizational, and communication skills.
- Understanding of commercial, financial, and contract terms.
- Ability to read and understand technical documents, such as drawings and safety manuals.
- Flexibility to work on-site and online.
**What We Offer**
As a Customer Service Representative at 311 FLSmidth Ltd., you will have the opportunity to work with a dynamic and experienced team, develop your skills and knowledge, and contribute to the company's success.
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