Customer Service Liaison
2 months ago
Job Title:
Customer Service Liaison
Location:
Edmonton, AB
Company:
beBee Professionals
Job Description:
We are seeking an experienced Customer Service Liaison to join our team at beBee Professionals in Edmonton. The successful candidate will be responsible for delivering exceptional customer service, responding to customer inquiries, resolving customer complaints, and managing customer accounts.
Key Responsibilities:
- Provide timely and effective responses to customer inquiries via various communication channels.
- Resolve customer complaints in a professional and courteous manner.
- Manage customer accounts, ensuring accurate and up-to-date information.
- Collaborate with internal teams to address customer concerns and provide solutions.
- Develop and maintain a deep understanding of customer needs and preferences.
- Stay up-to-date with industry trends and best practices in customer service.
Requirements:
- Bachelor's degree in Business Administration, Marketing, or a related field.
- At least 3 years of experience in customer service or a related field.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Proficiency in Microsoft Office Suite.
- Knowledge of customer service principles and practices.
- Ability to handle customer complaints and inquiries.
- Ability to work in a fast-paced environment.
Benefits:
- Competitive salary.
- Comprehensive benefits package.
- Flexible working hours.
- Professional development opportunities.
- A friendly and supportive work environment.
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