Housekeeping Attendant
2 days ago
Job Summary
We are seeking a highly motivated and detail-oriented Guest Services Assistant to join our team at Great Canadian Entertainment. As a key member of our Housekeeping department, you will be responsible for ensuring the comfort and cleanliness of our guest rooms, while providing exceptional service to our patrons.
Key Responsibilities
- Work closely with Front Desk to ensure guest satisfaction and consistency in Guest Service.
- Promptly and efficiently carry out all guest requests.
- Maintain a professional manner with all hotel guests and employees.
- Maintain guest/employee confidentiality.
- Address guest concerns in a positive and helpful manner and take prompt, corrective action where necessary.
- Perform daily cleaning of assigned guest rooms and corridors to hotel standards.
- Ensure adequate linen and guest supplies are stocked on cart, the storage area is cleaned daily, and that all equipment used is in good working condition before commencing daily duties.
- Prepare all assigned rooms in a timely manner and report 'clean' to supervisor.
- Collect dirty laundry and store it for pick up according to departmental procedures outlined during training.
- Check climate contracts including lights and temperature and report broken items to maintenance immediately.
- Inspect rooms and public areas for cleanliness.
- Ensure safety of Guests/employees and the safe handling of all cleaning products.
- Follow up on any unusual occurrences, damage, or theft promptly and report to the Executive Housekeeper.
- Ensure the proper handling, storage and controls of cleaning products and the security of all housekeeping equipment and supplies.
- Report maintenance and lost and found items immediately.
- Maintain familiarity with fire products.
- Follow all Health & Safety regulations.
Requirements
- High School Diploma or comparable combination of equivalent working experience and education;
- Previous cleaning experience is required
- People-focused and committed to service excellence
- Positive team player with the ability to work in a fast-paced environment;
- Must be able to pass a criminal background check
- Must be 19 years of age or older
- Bilingualism (French and English) is an asset
Work Environment Considerations
- Standing or walking for long periods of time, lifting, carrying, pushing, pulling, bending, stretching, cleaning, some exposure to heat, non-traditional work hours
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