Customer Experience Ambassador

7 days ago


Lethbridge, Alberta, Canada Indigo Books & Music Full time
Company Overview

Dedicated to crafting memorable experiences, Indigo is a leader in creating engaging stories and environments that inspire our customers. We are committed to adding joy to our customers' lives through our dynamic culture and exciting opportunities.

We are Canada's Cultural Department Store, passionate about books, beautiful products, and delivering exceptional customer service.

Job Description

You will play a vital role in cultivating an environment that promotes authentic employee and customer connections. As a Customer Experience Ambassador, you will be guided by Indigo's culture and mission of adding joy, while influencing your customers through the stories you tell.

Your responsibilities will include:

  • Supporting daily store operations, including inventory management and visual merchandising
  • Creating a warm and welcoming environment for our customers
  • Leveraging our product offerings to craft compelling stories and connect with customers on a personal level
  • Engaging with customers, responding to their needs, and providing exceptional service
  • Role modeling Indigo's High Performance Characteristics and contributing to a positive work environment
Required Skills and Qualifications

To succeed in this role, you will need:

  • Experience in specialty retail or a retail environment (preferred but not required)
  • Adaptability, flexibility, and a willingness to learn new things and take on various responsibilities
  • A demonstrated commitment to creating exceptional employee and customer experiences
  • The ability to work independently and as part of a team
  • A valid means of identification and proof of eligibility to work in Canada
Benefits

As a valued member of our team, you will enjoy:

  • A competitive salary range ($40,000 - $55,000 per year) based on experience and qualifications
  • A comprehensive benefits package, including health, dental, and vision coverage
  • A generous paid time off policy and holiday schedule
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
About Us

At Indigo, we believe in fostering diversity, equity, and inclusion in all aspects of our business. We welcome applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+, or have disabilities. Accommodations are available upon request. Please contact Human Resources if you require any assistance during the recruitment process.



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