Customer Service Representative
3 weeks ago
Overview
FIL Delivery Inc. is seeking a skilled Contact Centre Agent to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers through various communication channels.
Responsibilities
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Provide accurate and helpful information to customers regarding our products and services.
- Work collaboratively with internal teams to resolve customer issues and improve overall customer experience.
- Meet or exceed performance metrics and quality standards.
Requirements
- High school diploma or equivalent required.
- Previous customer service experience preferred.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and meet performance metrics.
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