Customer Service Representative

4 days ago


Mississauga, Ontario, Canada N Philip Full time

Job Title: Customer Service Representative

Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at N Philip. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our guests, ensuring a positive dining experience.

Key Responsibilities:

  • Welcoming customers to our restaurant and providing them with accurate information about our menu and dining process.
  • Assigning customers to tables and managing the waitlist during peak hours.
  • Handling multiple priorities, including taking orders, assisting customers, and handling incoming calls.
  • Providing excellent communication and presentation skills to ensure customer satisfaction.
  • Working effectively in a fast-paced environment and adapting to different personalities.
  • Eligible to work in Canada.

Requirements:

  • Proven customer support experience or experience as a Client Service Representative.
  • Strong phone contact handling skills and active listening.
  • Familiarity with POS systems, including Uber, Doordash, and Skipthedishes.
  • Customer orientation and ability to adapt/respond to different types of personalities.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.


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