Spa Operations Manager

3 weeks ago


BaieSaintPaul, Quebec, Canada Hôtel & Spa Le Germain Charlevoix Full time

We are seeking a highly skilled Spa Supervisor to join our team at Hôtel & Spa Le Germain Charlevoix. As a key member of our resort team, you will be responsible for overseeing the day-to-day operations of our spa, ensuring that our guests receive exceptional service and experience.

Key Responsibilities:
  • Schedule events, programs and activities
  • Schedule work
  • Assist clients/guests with special needs
  • Be the point of contact when in need to handle emergency situations
  • Co-ordinate activities with other work units or departments
  • Monitor quality and production levels
  • Oversee cleaning of specialty and difficult items
  • Requisition or order materials, equipment and supplies
  • Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
  • Supervise, co-ordinate and schedule (and possibly review) activities of workers
  • Train staff/workers in job duties, safety procedures and company policies
  • Supervise office and volunteer staff
Requirements:
  • 3-4 people under your supervision
  • Staff in various areas of responsibility
Work Environment:
  • Combination of sitting, standing, walking
  • Standing for extended periods
Personal Suitability:
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Flexibility
  • Initiative
  • Judgement
  • Organized
  • Reliability
  • Team player


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